Assistant Facility Manager

Job Summary

Support the Account Team in delivering reliable retail static and mobile engineering services and 3rd Party Outsourcing operations to Corporate Real Estate Client across multiple locations. Drive client satisfaction through proactive vendor management, operational excellence, and strategic relationship building while maintaining 95% service delivery standards and ensuring full regulatory compliance. Partner with key client representatives to support JLL and client corporate real estate goals and objectives.

Job Responsibilities

Vendor and Operations Management

• Manage Pittsburgh, PA-based 3rd Party Vendor Outsourcing Program with direct oversight of four (4) outsourcing representatives
• Deliver comprehensive services to remote retail locations including HVAC, Plumbing, Electrical, and General Maintenance operations
• Monitor 3rd Party Service Agreements to ensure cost-effectiveness and quality standards
  
  

Systems and Technology Oversight

• Oversee account platforms and work order management systems
• Manage preventative maintenance scheduling and compliance tracking
• Administer access control systems across all locations
• Monitor and optimize service agreement performance metrics
  
  

Safety and Compliance

• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
• Maintain adherence to Jones Lang LaSalle operations standards and quality benchmarks
  
  

Collaboration and Innovation

• Demonstrate strong collaboration and teamwork within the account team
• Drive development and implementation of Integrated Facilities Management (IFM) best practices
• Identify and execute process innovations to improve service delivery and client satisfaction
• Participate in strategic planning sessions and continuous improvement initiatives
  
  

Job Qualifications

Education

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field required
  
  

Experience

• Minimum of two (2) years of industry experience in corporate environment, third-party service provider, or consulting capacity
• Demonstrated experience managing vendor relationships and outsourced service programs
• Proven track record in multi-site facilities operations
  
  

Technical Skills

• Basic to intermediate knowledge of facility/property management operations
• Working knowledge of HVAC, Plumbing, Electrical, and General Maintenance support services
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Experience with facilities management software systems and CMMS platforms
  
  

Core Competencies

• Excellent customer service orientation and client relationship management
• Strong verbal and written communication skills
• Effective managerial and leadership capabilities
• Ability to multi-task and organize responsibilities to achieve portfolio goals and objectives
• Problem-solving and critical thinking skills
• Budget oversight and cost management
  
  

Key Performance Indicators

• Leadership and performance of Outsourcing Team
• Client satisfaction scores (target: 95% )
• Vendor performance and SLA compliance rates
• Work order completion time and quality metrics
• Budget adherence and cost optimization