What are the responsibilities and job description for the Customer Solutions Supervisor - Title Operations position at JJ Kane Auctions?
Customer Solutions Supervisor – Title Operations
Join an industry leader that’s helping customers dig deeper and reach higher.
Altec’s JJ Kane Auctions operates nationwide, extending the lifecycle of essential equipment and supporting communities with access to high-quality used machinery. As our business continues to grow, we’re seeking a motivated and service‑driven Supervisor for our Customer Service Team to support title processing at our Birmingham, AL office.
As a subsidiary of Altec, we deliver a trusted, knowledgeable, and seamless auction experience for buyers and sellers of specialized utility and construction equipment.
What You’ll Do
As our Customer Solutions Supervisor, you’ll lead a high-performing team responsible for accurate, timely, and compliant title processing. You will:
Oversee CSR team scheduling, staffing, and daily workflow
Coach, develop, and hold team members accountable
Maintain quality, accuracy, and operational consistency
Resolve customer issues with professionalism and clarity
Drive continuous improvement and champion better processes
Partner with internal teams and external suppliers
Support a customer-first, safety-focused culture
Key Responsibilities
Team Leadership & Performance
- Implements procedures, policies, and quality standards for customer service and administrative title activities.
- Coordinates resources to troubleshoot and resolve customer problems and responds to escalated or complex customer requests.
- Investigates and resolves title discrepancies and monitors status reports to track activity and track resolution
- Monitors daily workloads and adjusts coverage to ensure correct procedures and service levels are met.
- Coordinate staffing needs and production sequences to maximize output.
- Serve as a service leader supporting buyers, sellers, and internal teams.
- Ensure team members receive the required training and support.
- Foster strong internal and external partnerships, reinforcing customer-first operations.
- Identify opportunities to streamline processes and enhance productivity.
- Champion innovation and out-of-the-box problem-solving.
- Participate in organizational improvement initiatives.
- Reinforce company policies and maintain consistent accountability through coaching, feedback, and performance reviews.
- Support disciplinary actions when appropriate.
- Approve timekeeping and attendance, including vacation requests.
- All other duties as assigned.
Operational Workflow & Quality
- Customer & Partner Interaction
- Continuous Improvement
What We’re Looking For
Required
High School Diploma required; bachelor’s degree preferred.
Four years of industry experience or one year in an Altec Group Lead role.
Supervisory experience and/or title work preferred.
Strong communication, problem-solving, and troubleshooting skills.
Proficiency with general PC applications.
Valid Driver’s License may be required.
Why Join Altec & JJ Kane?
- Family owned since 1929 with global reach and local values.
- Industry leading stability, culture, and career progression.
- Work that supports sustainability by extending the lifecycle of vital equipment.
- A collaborative, people-first team environment.
Ready to Build a Career With Us?
Apply today at www.jjkane.com/careers or www.altec.com.
Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package, which includes:
- Medical, Dental, Vision and Prescription Drug Program
- Retirement 401(k) Traditional or Roth Program Options with Company Match
- Vacation and Holidays
- Parental Leave
- Short-Term and Long-Term Disability Leave
- Flexible Spending Accounts
- Tuition Assistance Program
- Employee Assistance and Mental Health/Substance Abuse Program
- Life Insurance, Accidental Death and Dismemberment Insurance
- Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
- Additional Wellness Programs and Rewards Available
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.