What are the responsibilities and job description for the Rental Shop Night Supervisor position at Jiminy Peak Mountain Resort, LLC?
- Second shift goes from 2:30pm to 10:30pm Rental & Repair Shop
guest\'s mountain experience, providing them with the equipment and
support they need for a safe and enjoyable day on the slopes. As
Supervisor, you\'ll oversee daily operations, support your staff, and
ensure guests receive exceptional service from start to finish.
- Responsibilities & Duties** - Maintain a strong knowledge of ski and
daily shop operations, ensuring efficiency, professionalism, and
adherence to resort standards. - Provide accurate resort information and
assist guests with questions about services and amenities. - Monitor
team performance, using guest and staff feedback to enhance service
quality. - Resolve guest concerns promptly and fairly, balancing the
best interests of all parties. - Support your team by ensuring necessary
tools, supplies, and materials are available when needed. - Manage
staffing levels to meet business demands while maintaining a high level
of guest satisfaction. - Ensure timely completion of preventative
maintenance and equipment repairs. - Respond appropriately to
emergencies, such as fire alarms, accidents, or lost/stolen equipment
reports. - Uphold the safety and security of both staff and guests at
all times. - Maintain a clean, organized, and welcoming rental shop
environment. **Qualifications** - Must be 18 years of age or older -
Guest-focused with strong customer service skills - Punctual, reliable,
and prepared to work scheduled shifts - Professional in both appearance
and demeanor - Safety-conscious and attentive to detail - Available to
work weekends and holidays **Why Join Us?** This role offers the
opportunity to lead a dedicated team, support mountain operations, and
create a positive impact on every guest\'s experience. If you\'re a
people-oriented leader who thrives in a fast-paced environment, we\'d
love to have you on our team. **JOB CODE: 4010-260**