Shop Supervisor

Position Summary
The Shop Supervisor is responsible for the daily supervision and coordination of shop and yard operations to ensure rental equipment is inspected, repaired, maintained, and prepared for customer use in a safe, efficient, and timely manner. This position oversees technicians, manages shop workflow, maintains inventory accuracy, and ensures equipment readiness while promoting a safe, clean, and organized work environment. The Shop Supervisor serves as a leader within the Operations Department and is responsible for maintaining high standards of quality, productivity, and customer satisfaction.

Duties and Responsibilities

• Supervise and coordinate daily shop activities to ensure work orders are assigned, prioritized, and completed in a timely manner.
• Monitor work order status and technician productivity to ensure equipment repairs, inspections, and preventative maintenance are completed according to company standards.
• Ensure all service bays are properly equipped, organized, and supplied with the tools, equipment, and materials necessary to support efficient operations.
• Oversee the inspection, testing, staging, and make-ready process for returned rental equipment to ensure equipment is ready for re-rental.
• Ensure all rental equipment is properly staged, identified, and prepared for customer delivery or pickup.
• Verify that all outgoing rental equipment is accurately loaded and matches customer orders and shipping documentation.
• Maintain accurate inventory levels and ensure inventory transactions are properly documented and updated within company systems.
• Coordinate the ordering and replenishment of parts, shop supplies, consumables, and other materials necessary to support operations.
• Oversee fleet vehicles and company owned equipment to ensure all required preventative maintenance and repairs are completed and documented.
• Enforce all company safety policies and procedures and ensure technicians perform work in a safe and compliant manner.
• Conduct routine safety inspections of the shop, yard, equipment, and work practices to identify and correct unsafe conditions.
• Ensure the shop, yard, and storage areas are maintained in a clean, organized, and clutter-free condition at all times.
• Ensure the yard remains free of trash, debris, and safety hazards.
• Supervise, coach, train, and develop technicians to improve performance, productivity, and technical capabilities.
• Monitor employee attendance, performance, and adherence to company policies and communicate concerns to management.
• Assist technicians with troubleshooting complex repairs and provide technical guidance as needed.
• Coordinate with Customer Service, Sales, and Operations teams to ensure customer equipment requirements are met in a timely manner.
• Provide regular updates to management regarding equipment status, staffing needs, inventory concerns, and operational issues.
• Participate in hiring, onboarding, training, and performance evaluations of shop personnel.
• Perform other related duties as assigned.

Qualifications and Education Requirements

• High School Diploma or GED required.
• Associate degree or technical certification in Diesel Technology, Industrial Maintenance, Heavy Equipment, or related field preferred.
• Minimum of five (5) years of experience in equipment repair, industrial maintenance, or equipment rental operations.
• Minimum of two (2) years of supervisory or leadership experience preferred.
• Minimum of three (3) years of hands-on experience diagnosing, troubleshooting, repairing, and maintaining diesel-driven pumps or related rental equipment required.
• Valid driver's license with acceptable driving record required.

Preferred Skills

• Strong mechanical aptitude with extensive knowledge of diesel-driven pumps, centrifugal pumps, trash pumps, and high-pressure pumping systems.
• Ability to inspect, diagnose, troubleshoot, and repair mechanical, hydraulic, fuel system, cooling system, and light electrical/control system issues.
• Working knowledge of diesel engines, hydraulics, fuel systems, cooling systems, and basic electrical systems.
• Ability to understand and apply mechanical tolerances, clearances, and pressure requirements during equipment repair and assembly.
• Ability to provide technical guidance, troubleshooting support, and hands-on assistance to technicians as required.
• Strong leadership and team development skills.
• Knowledge of inventory control and warehouse management practices.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong organizational, planning, and time management skills.
• Experience using computerized maintenance management systems (CMMS), ERP systems, or rental software.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a commitment to quality and continuous improvement.
• Proficient in Microsoft Office applications and company business systems.

Physical Requirements

• Ability to frequently lift and carry up to 50 pounds and occasionally lift up to 75 pounds with assistance.
• Ability to stand, walk, bend, kneel, climb, and work for extended periods.
• Ability to work outdoors in varying weather conditions.
• Ability to work overtime, weekends, and respond to emergency service calls as required.

Work Environment

This position primarily operates in a shop and outdoor yard environment and routinely works around heavy equipment, diesel engines, pumps, forklifts, and industrial machinery. The Shop Supervisor will be exposed to moving mechanical parts, noise, dust, dirt, grease, and varying weather conditions.

The position requires frequent interaction with technicians, customers, vendors, and other departments while balancing both administrative and hands-on operational responsibilities. The Shop Supervisor is expected to work alongside technicians as needed to support troubleshooting, equipment repairs, inspections, and equipment preparation activities.

The Shop Supervisor must ensure compliance with all company safety policies and customer-specific safety requirements and is required to wear appropriate personal protective equipment (PPE) at all times while in operational areas. Occasional overtime, weekend work, and after-hours support may be required to meet customer and operational demands.

Lance Rental is a growing, privately owned company that is looking for talented individuals to join our team as we continue to expand.

At Lance, our employees are our greatest asset. We believe in investing in our people, developing their skills, and providing opportunities to grow within the company. You’ll have the opportunity to work on a variety of equipment, gain valuable hands-on experience, and continue developing your technical abilities.

If you are looking for a company where you can build your skills, grow your career, and be part of a team that is growing, Lance Rental may be the right fit for you.