What are the responsibilities and job description for the Service Appointment Coordinator position at Jim Shorkey Family Auto Group?
Description
Service Appointment Coordinator
Location: North Huntingdon, Pa
Join Our Team at North Huntingdon Mitsu!
Are you organized, customer-focused, and ready to be the voice of exceptional service? Our Mitsu dealership in North Huntingdon is seeking a Service Appointment Coordinator to ensure our customers receive a seamless and positive experience when scheduling vehicle maintenance and repairs.
This role is key to keeping our service department running smoothly. You’ll interact daily with customers via inbound and outbound calls, while collaborating closely with Service Advisors, Managers, and Technicians to deliver top-notch service.
What You’ll Do:
- Provide friendly, professional assistance to customers over the phone for scheduling service appointments.
- Answer questions, explain the value of our services, and ensure accuracy in appointment details.
- Build strong relationships with clients to create a welcoming and trustworthy experience.
- Maintain and update client information in our database.
- Support team members with additional tasks as needed.
What We Offer:
- Advanced Training & Career Growth Opportunities
- Positive, Team-Oriented Work Environment
- Comprehensive Benefits Package: Medical, Dental, Vision, HSA/FSA, Life & Disability Insurance
- 401(k) with Company Match
- Paid Vacation
- No Weekend Hours
- Employee Discounts on vehicles, parts, service, and accessories
- Company-Issued Uniforms Provided
Requirements
What We’re Looking For:
- Must be at least 18 years old
- Valid driver’s license with a clean MVR
- Ability to pass a background check and drug screening
- Detail-oriented and thrives in a fast-paced, results-driven environment
- Professional, friendly phone skills with a passion for customer service
- Strong computer skills and ability to multitask
Ready to take the next step in your career? Apply today and become part of the Mitsu family!