What are the responsibilities and job description for the Service Appointment Coordinator position at Jim Shorkey Family Auto Group?
Description
Wexford Kia is in search of a Service Appointment Coordinator. The Service Appointment Coordinator is responsible for performing a variety of duties as it relates to scheduling the maintenance and service of vehicles. This position interacts daily via inbound and outbound calls with customers, as well as directly interacting with Service Advisors, Service Managers, and Technicians.
Responsibilities:
- Interact with clients on the phone via inbound/outbound calls in a friendly and professional manner.
- Assist in client requests to schedule service appointments accurately and as stated by clients or service personnel, answer questions, offer value of doing business.
- Build an amiable relationship with our clients.
- Log client information and purify database.
- Give other team members a helping hand with their duties, as needed.
Benefits:
- Advanced Training Opportunities
- Promotional Growth Within
- Positive Work Environment
- Medical, Dental, Vision, HSA/FSA, Life, and Disability Insurance
- 401K plan + Match
- Paid Vacation
- No Weekends
- Employee Discounts on vehicles, parts, service, and accessories.
- Paid Company Issued Uniforms
Requirements
- Must be 18 years old.
- Must have a valid driver's license with a clean MVR.
- Must be able to pass a background check and drug test.
- Detail oriented and excels in a fast-paced, results driven environment.
- Professional and friendly phone skills with a passion for customer service
- Strong computer skills
- Ability to multi-task