What are the responsibilities and job description for the Service Advisor position at Jim Shorkey Family Auto Group?
Description
FUNCTION- SALES
- Ensure that customers receive prompt, courteous, and effective service
- Drive the sale of technicians time to meet departments sales forecast
- Prioritize required services, and be prepared to provide options upon request
- Keep customer informed on completion times, service expenses, and possible changes
- Ensure customer has a positive dealership experience
- Know the product well enough to answer characteristic and operational questions regarding the customers vehicle.
Requirements
- Possess phone skills for both employee and customer interactions
- Have basic computer skills. Training will be provided for necessary programs.
- Be organized, professional and courteous
- Be committed to 100% customer satisfaction
