What are the responsibilities and job description for the BDC Service Representative position at Jim Shorkey Family Auto Group?
Description
BDC Service Representative
Do you enjoy talking to people? Asking questions? Helping someone in ways they don't expect? Apply to join our new BDC Service team at Jim Shorkey North Huntingdon CDJR!
We are looking for creative and engaging team members who enjoy speaking to people, are always up for a challenge, and enjoy a work environment that is both fun and highly productive. You do not need to have a background in the automotive industry, though it is preferred. We will consider those with and without experience, and we are prepared to train the right person who is looking to grow their skill set as a professional.
What will your day look like?
- You'll answer internet leads from manufacturer and third-party websites, answer phone calls from customers looking to schedule service for their vehicle and continue to reach out to your existing customer base through phone, text, and email daily.
- You must be comfortable speaking on the phone and have strong writing skills. You will also need to be a self-starter, staying on-task and productive during lower lead volume days.
- While no cold calling is involved, you may be required to contact existing store customers to see if they are interested in scheduling service maintenance.
- You will be responsible for scheduling appointments, verifying appointments, and making follow-up phone calls to confirm customers service expectations were exceeded.
- Monitoring and contacting email and text leads
- Determining each customer's vehicle service needs and making appointments accordingly
- Learning, understanding, and following service call and email scripts
- Confirming and following up on appointments via text or phone
- Ensuring customers are completely satisfied
- Making daily follow up phone calls
You will be highly trained to work with customers over the phone, email and chat to assist customers regarding their vehicle and recall needs, making appointments for clients, handling desk calls, correspondences and attending to customers.
Hours:
- Monday - Friday 8am-5pm
- No Weekends
Benefits:
- Veteran management team to help guide and influences trainees towards top potential earnings.
- Yearly Recognition Program
- Career Advancement Opportunities
- Paid Vacations
- Paid Maternity Leave/Parental Leave
- Employee Discount on all products, parts, and services
- 401k Company Match
- Comprehensive and Competitive Medical, Dental, and Vision plans with low cost to you.
- Paid Company Uniforms
- Work Life Balance/No Sundays
- Plus much more!
Requirements
- Must be 18 years of age
- Have a valid Driver's License with a clean MVR
- Pass a drug test and background check
- Possess phone skills for both employee and customer phone calls
- Have basic computer skills. Training will be provided for necessary programs.
- Be organized, alert, professional and courteous
- Be committed to 100% customer satisfaction
- Familiar with Microsoft Office, Outlook, Word and Excel programs
Think this describes you? Apply today! Help grow our business and Be the Solution for our customers.
While you take care of our customers, we will take care of you!