Service Advisor - Jim Ellis Mercedes Benz Atlanta South

Drive the Customer Experience. Keep the Service Lane Moving.

Join One of Georgia’s Largest Family-Owned Automotive Groups!

Do you know how to turn a vehicle concern into a great customer experience?

At Jim Ellis Automotive Group, we’re looking for an experienced, customer-focused Automotive Service Advisor who knows that great service is about more than cars, it’s about communication, trust, and taking care of people.

As a Service Advisor, you’ll be the connection between our customers and our technicians. You’ll listen, communicate, problem-solve, and help customers understand exactly what their vehicle needs to keep them safely on the road.

If you know your way around a service drive, can build relationships with customers, and thrive in a fast-paced environment, we want to talk to you!

Your Role: Connect the Customer to the Shop

Our technicians may be under the hood, but you’re behind the customer experience.

You’ll guide customers through the service and repair process from write-up to delivery, making sure expectations are clear, communication stays consistent, and customers feel confident about the work being performed on their vehicle.

What You’ll Do

• Serve as the primary communicator between the customer and technician, ensuring customer concerns are clearly understood and recommended repairs are clearly explained
• Greet customers, listen to their vehicle concerns, and provide a professional and welcoming service experience
• Prepare accurate repair orders by documenting symptoms, concerns, recommended services, and necessary repairs
• Develop estimates for parts, labor, supplies, deductibles, and other applicable charges
• Review vehicle inspection results and communicate additional recommended maintenance and repair needs to customers
• Obtain customer authorization before repairs are performed
• Keep customers informed throughout the repair process, including updates on completion times, repair status, and expenses
• Review warranty and service contract coverage and explain applicable provisions, exclusions, and customer responsibilities
• Administer manufacturer warranty procedures for qualifying repairs
• Educate customers on maintenance needs, service recommendations, and available service specials
• Address customer questions or concerns and work toward timely, professional resolutions
• Maintain accurate information within the dealership’s service management system
• Partner with technicians, parts personnel, and service leadership to keep repairs moving efficiently
• Follow up with customers and help build relationships that keep them coming back
• Perform other duties as assigned by management

What Makes a Great Service Advisor?

You don’t have to turn the wrench, but you should understand what’s happening underneath the hood.

The best Service Advisors are part customer service expert, communicator, problem-solver, salesperson, and automotive professional.

You Might Be a Great Fit If You...

• Know how to build trust and long-term relationships with customers
• Have strong communication and customer service skills
• Can explain automotive repairs in a way customers can easily understand
• Are comfortable discussing pricing and recommending needed maintenance and repairs
• Can manage multiple customers, repair orders, technicians, and deadlines at once
• Stay organized and composed when the service drive gets busy
• Have a basic mechanical understanding of vehicles
• Are dependable, professional, and team-oriented
• Take ownership of the customer experience from arrival through vehicle delivery

Qualifications

• Previous Automotive Service Advisor experience preferred
• CDK experience preferred
• High school diploma or equivalent preferred
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced automotive environment
• Basic mechanical understanding of vehicles
• Must be at least 18 years old
• Valid driver’s license with a clean driving record
• Must be authorized to work in the United States

Why Jim Ellis?

Build a career with a name Georgia has trusted for more than 50 years.

Jim Ellis Automotive Group is a family-owned and operated organization built on a simple principle: take care of people.

We believe our team members are the reason customers continue to choose Jim Ellis, and we’re committed to providing opportunities for our people to learn, grow, and build long-term careers within our organization.

Perks & Benefits

• Closed on Sundays
• Weekly pay
• Paid holidays and paid time off
• Employee discounts on products, services, vehicle purchases, events, and attractions
• Employee Referral Program — earn up to $500 per referral
• Medical, dental, and vision plan offerings
• Complimentary Teladoc health services
• 401(k) plan with company % match
• Company-paid life insurance with additional coverage available
• Short-term and Long-term disability
• Employee Assistance Program
• Paid training
• Career advancement opportunities and promotions from within
• Continued education opportunities through Dale Carnegie and DeVry University
• Employee recognition programs
• Company giveaways to local events and attractions
• Charity and community outreach opportunities
• Skill enhancement and professional development opportunities
• A supportive, family-owned, and family-operated work environment

Ready to Take the Driver’s Seat in Your Career?

If you’re passionate about automotive service, enjoy working with people, and know how to turn a busy service lane into an exceptional customer experience, we’d love to meet you.

Bring your experience. Bring your personality. Bring your drive.

Selling and servicing vehicles is what we do. Taking care of people is who we are.

Apply today and build your career with Jim Ellis Automotive Group!

Jim Ellis Automotive Group is an Equal Opportunity Employer. Employment is contingent upon successfully completing a background check, drug screening, and motor vehicle record (MVR) review.

FXOP

Job Type: Full-time

Pay: Up to $150,000.00 per year

Work Days:

• Monday to Friday
• Rotating weekends

Application Question(s):

• Why should we hire you for this position?

Experience:

• service advisor: 2 years (Preferred)

Work Location: In person

Salary : $150,000