What are the responsibilities and job description for the Assistant Manager position at Jiffy Lube?
Job Overview
As the Assistant Manager, you are the right hand to the Store Manager and a leader on the shop floor. You will balance high-level operational tasks with hands-on customer service. Your mission is to drive sales, mentor Customer Service Advisors, and ensure the "Jiffy Lube Signature Service" is executed perfectly every time.
Key Responsibilities
Team Leadership: Supervise, train, and motivate the team. You’ll be responsible for maintaining high morale and ensuring all staff follow safety and service protocols.
Operational Excellence: Oversee daily shop operations, including inventory management, opening/closing procedures, and maintaining a clean, professional facility.
Customer Experience: Step in to handle complex customer inquiries or complaints, ensuring every guest leaves satisfied.
Sales Performance: Monitor shop KPIs and coach the team on effectively communicating manufacturer-recommended services to guests.
Quality Control: Perform regular "spot checks" on vehicle services and POS transactions to ensure 100% accuracy and safety.
Qualifications & Skills
Leadership Experience: At least 1–2 years of experience in a supervisory or "lead" role, preferably in automotive, retail, or hospitality.
Expert Communicator: Ability to explain technical automotive needs to customers and provide clear, constructive feedback to staff.
Tech Savvy: Proficient with POS systems, shop management software, and basic office applications (Excel/Email).
Problem Solver: A knack for multitasking in a high-volume environment and thinking on your feet.
Requirements: Must have a valid driver’s license and the physical stamina to work in a shop environment (including heat and standing for long periods).
Benefits & Perks
Competitive Pay: Starting at $17.00 – $21.00 per hour (based on experience) plus performance-based incentives.
Professional Growth: Access to Jiffy Lube University (JLU) for advanced certifications and a clear path to Store Manager roles.
Dynamic Culture: Join a fast-paced team with an awesome CEO and a focus on internal promotion.
Salary : $17 - $21