What are the responsibilities and job description for the Customer Service Administrator position at Jiffy Lube?
Company Description
Jiffy Lube, located at 116 S 850E Lehi, Utah is a trusted destination for oil changes and preventative vehicle maintenance. Known for its fast and reliable service, Jiffy Lube focuses on keeping vehicles running smoothly and customers satisfied. As part of a well-recognized industry leader, Jiffy Lube provides professional care for a wide range of automotive needs. The team is committed to delivering top-notch customer experiences and quality services.
Role Description
This is a full-time, on-site role for a Customer Service Administrator located in Lehi, UT. The selected candidate will address customer inquiries, ensure a high level of customer satisfaction, and provide timely and accurate support. Daily responsibilities include managing customer concerns, facilitating efficient service, maintaining records, and contributing to an exceptional customer experience. This role involves a collaborative effort within a dynamic and customer-focused environment.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Satisfaction
- Proficiency in delivering an impactful Customer Experience and maintaining customer-centric practices
- Excellent Communication skills, including listening, verbal, and written communication
- Exceptional organizational and problem-solving abilities
- Prior experience in customer service or administrative roles is beneficial
- High school diploma or equivalent; a degree in a related field is a plus
- Ability to work effectively in an on-site collaborative environment