CUI-OPERATIONS MANAGER

CUI Cable is experiencing rapid expansion and is seeking a driven, strategic, and people-focused Telecommunications Operations Manager to lead our field operations and customer delivery teams. This is a high-impact leadership role responsible for driving operational excellence, developing talent, and ensuring seamless execution across multiple markets.

If you excel at leading technical teams, optimizing operations, and managing complex, fast-moving projects in the telecommunications space, we want to meet you.

Responsibilities:

• Operational Leadership

  • Lead, mentor, and develop teams across multiple functions, including field technicians, installation specialists, dispatchers, and administrative support personnel.

  • Champion a culture of safety, accountability, and continuous improvement.

• Execution & Performance Management

  • Oversee daily field operations, ensuring high-quality installations, service delivery, and customer experience.

  • Provide real-time monitoring and performance reporting for branch activities, using standardized processes, metrics, and resource management tools.

  • Maintain operational dashboards to track productivity, KPIs, budgets, and workforce utilization.

• Project & Resource Management

  • Coordinate and manage both internal labor and subcontractors across projects of varying size and complexity.

  • Review field-generated data, documentation, and installation records for accuracy and compliance.

  • Support fleet management operations, ensuring vehicles and equipment are properly maintained, tracked, and utilized.

• Communication & Stakeholder Management

  • Serve as a key liaison between field operations, internal departments, and external customers.

  • Ensure consistent, clear, and timely communication between teams, leadership, and clients.

  • Build strong relationships that support branch performance, customer satisfaction, and market growth.

• People & Workforce Development

  • Recruit, onboard, and train installation technicians and administrative staff to support operational scaling.

  • Manage workforce scheduling across multiple sites to optimize coverage and efficiency.

  • Provide coaching and development opportunities that elevate team capability and long-term performance.

Minimum Qualifications:

• Telecommunications or cable industry experience required; experience with Comcast strongly preferred.

• Minimum 10 years of progressively responsible operations leadership in telecommunications, construction, utility, or related field.

• Proven success in managing field operations, leading diverse teams, and driving measurable performance outcomes.

• Strong understanding of operational metrics, budget oversight, and resource coordination.

• Excellent communication, leadership, and problem-solving skills.

Benefits:

• Competitive salary and incentive opportunities.

• Company vehicle or vehicle allowance.

• Laptop, cell phone, and all necessary operational tools.

• Comprehensive benefits package, including medical, dental, vision, disability, cancer coverage, and a company-matched 401(k).

• Paid vacation and holidays.

• Opportunity to grow your career with a fast-expanding digital infrastructure organization.

Be part of a company that is scaling rapidly and redefining what operational excellence looks like in the telecommunications industry. If you’re ready to lead high-performing teams and make a direct impact on CUI’s success, apply today.