What are the responsibilities and job description for the CUI-MDU MANAGER position at JHB-CUI?
The MDU Manager is responsible for overseeing all aspects of multi-dwelling unit telecommunications projects within the West Palm Beach market. This role ensures that installations, upgrades, and maintenance of network infrastructure in apartment complexes, condominiums, and commercial properties are completed safely, efficiently, and in accordance with company and client standards. The MDU Manager serves as the primary liaison between property management teams, field technicians, construction crews, and internal leadership to ensure seamless execution and customer satisfaction.
Key Responsibilities
- Manage day-to-day operations of MDU projects including planning, scheduling, and resource allocation.
- Coordinate with property management teams, HOA boards, and builders to secure access, permits, and project approvals.
- Lead, train, and mentor MDU technicians and subcontractors to ensure quality workmanship and adherence to company standards.
- Oversee installation of broadband, fiber, and coaxial network systems within MDU environments.
- Monitor project progress, costs, and timelines to ensure completion within budget and scope.
- Conduct quality assurance checks and ensure compliance with safety regulations and technical specifications.
- Maintain accurate project documentation including as-builts, permits, and completion reports.
- Collaborate with internal departments (Construction, Fulfillment, and Commercial Services) to align scheduling and workforce needs.
- Identify and resolve operational issues quickly to minimize downtime or customer disruption.
- Provide weekly performance updates and forecasts to senior leadership.
Qualifications
Required:
- 3–5 years of experience in telecommunications, construction, or related field with at least 2 years in a leadership capacity.
- Strong knowledge of fiber, coaxial, and low-voltage network installations.
- Proven ability to manage multiple projects and teams simultaneously.
- Excellent organizational, communication, and problem-solving skills.
- Proficient in project management tools, spreadsheets, and digital reporting platforms.
Preferred:
- Experience managing large-scale MDU or commercial telecom projects for major providers (e.g., Comcast, Cox, or Charter).
- OSHA 10/30 certification or equivalent.
- Familiarity with permitting and right-of-entry processes for MDUs.
Core Competencies
- Leadership & Team Development: Builds strong field teams through mentoring, accountability, and recognition.
- Technical Proficiency: Understands telecommunications infrastructure, signal flow, and network architecture.
- Customer Relations: Establishes professional relationships with property management and residents.
- Operational Efficiency: Drives results through organized scheduling, clear communication, and continuous improvement.
- Safety & Compliance: Ensures all work adheres to company safety standards and industry regulations.