What are the responsibilities and job description for the ITSM DEVELOPER/REPORTING ANALYST position at JFK Johnson Rehabilitation Institute?
ITSM Developer/Reporting Analyst
HMH HOSPITALS CORPORATION Edison, New Jersey
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Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Information Technology Service Management (ITSM) Developer & Reporting Analyst will be responsible for application code and report design for the ITSM program across the Hackensack Meridian Health (HMH) network. Works with key business units and process owners in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ITSM platform (ServiceNow).
This position will offer a remote working schedule.
Responsibilities
A day in the life of an ITSM Developer/Reporting Analyst with Hackensack Meridian Health includes:
Education, Knowledge, Skills and Abilities Required:
Compensation
Minimum rate of $95,555.20 Annually
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
Job Duties
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
In addition to our compensation for full-time and part-time (20 hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
Apply
Share
See the area you’ll be working in and get an idea of what your daily routine around the office can be like. Learn More
Awards We’ve Received
2025
US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
2025
US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
2025
US News & World Report 2025 - JSUMC - #5 Hospital in NJ
2025
US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
2025
US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
2025
Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
2025
Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
2025
Newsweek 2025 - Best Hospitals USA - HUMC - #59
JOBS FOR YOU
At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.
Join us and let’s keep getting better together.
STAY CONNECTED
From roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.
SIGN UP
HMH HOSPITALS CORPORATION Edison, New Jersey
Apply
- Requisition # 2025-170791
- ShiftDay
- StatusFull Time with Benefits
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Information Technology Service Management (ITSM) Developer & Reporting Analyst will be responsible for application code and report design for the ITSM program across the Hackensack Meridian Health (HMH) network. Works with key business units and process owners in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ITSM platform (ServiceNow).
This position will offer a remote working schedule.
Responsibilities
A day in the life of an ITSM Developer/Reporting Analyst with Hackensack Meridian Health includes:
- Design and administer the ITSM platform (ServiceNow), deploy applications, build service catalogue items, develop workflows, configure integrations and monitor performance.
- Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate systems with ServiceNow using management, instrumentation, and discovery (MID) server, web services, chatops, email and other relevant technologies.
- Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
- Design, implement and maintain reporting dashboards for ITSM processes.
- Develop supporting materials to ensure all stakeholders understand how to utilize the dashboards and leverage the information reported.
- Provide insight and intelligence into IT service performance utilizing the ITSM tool data and variety of business intelligence analytic tools.
- Recommend new Key Performance Indicators (KPI) for evaluating and analyzing process, vendor and service performance.
- Develop Service Level Agreement (SLA) scorecards and reports.
- Works with key stakeholders to understand and document reporting needs.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
Education, Knowledge, Skills and Abilities Required:
- Bachelor's degree in a relevant IT field such as computer science, computer information systems, etc., or an equivalent combination of education, training, and experience.
- Minimum of 4 or more years of experience with complex reporting, database views, metric definitions, and responsive dashboards for service management.
- Strong understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management (ITSM) principles and concepts.
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP and ODBC.
- Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB.
- Proven analytical and problem-solving abilities.
- Experience presenting ideas and solutions in non-technical, business-friendly terms.
- Excellent organizational skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality.
- Customer service oriented with excellent written and verbal communication skills.
- Ability to exhibit a sense of urgency, flexibility, and adaptability while preserving strong organizational and interpersonal skills.
- Strong proficiency with Google Workspace.
- Familiar with Microsoft SQL Server, SQL Server Management Studio, Structured Query Language (SQL), Open Database Connectivity (ODBC) and other forms of industry standard data connectivity concepts and products.
- Strong data analytics skills related to Extract Transform and Load (ETL) of data, data warehousing, data reconciliation, and data mining.
- IT delivery with solid understanding of Windows and Chrome platforms, Citrix, Oracle Business Intelligence/Analytics, networking and security technologies.
- Experience in Robotic Process Automation (RPA) tools such as UiPATH.
- Strong understanding of ServiceNow technologies/modules is a strong plus.
- Demonstrated proficiency in ITSM/ITIL best-practice and process standardization are also a plus.
- ITIL V3 Foundation or ITIL 4 Foundation Certification.
- ServiceNow System Administrator Certification.
Compensation
Minimum rate of $95,555.20 Annually
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
Job Duties
The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
- Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
- Experience: Years of relevant work experience.
- Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
- Skills: Demonstrated proficiency in relevant skills and competencies.
- Geographic Location: Cost of living and market rates for the specific location.
- Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
- Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
In addition to our compensation for full-time and part-time (20 hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
Apply
Share
- X
- LinkedIn
See the area you’ll be working in and get an idea of what your daily routine around the office can be like. Learn More
Awards We’ve Received
2025
US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
2025
US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
2025
US News & World Report 2025 - JSUMC - #5 Hospital in NJ
2025
US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
2025
US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
2025
Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
2025
Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
2025
Newsweek 2025 - Best Hospitals USA - HUMC - #59
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At Hackensack Meridian Health, we help our patients live better, healthier lives – and we help one another succeed. Here, competitive benefits are just the beginning. It’s also about how our team members support one another and how we show up for our community. Together, we’re ready to transform health care and advance our mission to serve as a leader of positive change.
Join us and let’s keep getting better together.
STAY CONNECTED
From roles that are right for you to new opportunities, join our talent community and stay up to date with job openings and more.
SIGN UP
Salary : $95,555