What are the responsibilities and job description for the Plumbing Service Coordinator position at JF Plumbing & Heating?
About Us
We’re a fast-growing plumbing company focused on commercial service work and known for taking care of both our customers and our team. We’re looking for a Plumbing Service Coordinator who’s passionate about supporting technicians and keeping the field running efficiently.
Position Overview
This role is all about keeping our field techs moving. Whether it's helping troubleshoot over the phone, lining up parts, or lending a hand in person — you'll be the go-to person they rely on during the workday. In addition to supporting the plumbers in the field, this role will also assist the Plumbing Manager with estimates, scheduling, and other logistical needs.
Responsibilities
Technician Support (Primary Focus)
- Be a key point of contact and support for our commercial plumbing techs throughout the day – both on the phone and in person
- Assist with job details, material needs, vendor coordination, and general troubleshooting
- Help techs onsite as needed to get the work done
Scheduling & Dispatch
- Assist with daily scheduling and job assignments for the team
Materials & Logistics
- Order and track parts/materials for upcoming jobs
- Manage vendor pickups, deliveries, and special orders
- Help with fleet and warehouse upkeep/inventory
Estimating & Admin
- Prepare estimates for small repairs or service work
- Support job tracking, ticket closeout, and performance reviews
Who You Are
- Dependable, proactive, and calm under pressure
- A strong communicator who works well in a team environment
- Comfortable juggling multiple tasks and shifting between an office and worksite environment
- Minimum 5 years of Commercial Plumbing experience required
- Journeyman or Master License strongly preferred
- Tech-savvy and comfortable using job tracking software, email, spreadsheets, etc. (experience with ServiceTitan strongly preferred)
- Valid driver’s license and high school education (or equivalent)
What You’ll Get
- Competitive pay based on experience
- Health benefits, PTO, take home company truck, and more
- A team-first environment where your support makes a real impact
- Opportunities to grow your career alongside our ever-expanding organization
Equal Employment Opportunity
JF Plumbing and Ally Services Group provide equal employment opportunities to all qualified applicants for employment and employees without regard to race, religion, age, sex, gender identity and/or expression, sexual orientation, marital status, national origin, citizenship status, military status, physical or mental disability, or any other legally protected status. We pride ourselves in forming diverse teams with a wide array of interpersonal and professional attributes. We don't expect every candidate to embody all of the required skills, but if you have many of these skills and are enthusiastic to learn, we encourage you to apply.
