What are the responsibilities and job description for the Customer Service Representative position at JF Petroleum Group?
Description
The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.
The Customer Service Representative aims to provide customer service to new and existing customers. Growth opportunities in Account Management & Sales. Under general supervision, provides customer service to new and existing customers via the phone, email or in person.
Essential Functions:
- Enters account order information into system
- Maintains ongoing customer and/or contractor communications and coordinates logistics in various projects.
- Takes order requests from customers over the phone or in person; ensures product availability and enters order information.
- Answers customer inquiries.
- Cross-sells or up-sells products
- Regularly determines product availability and modifies customer orders as needed
- Regularly handles products when processing will-call orders
- Frequently communicates effectively with customers, sales staff, warehouse staff and administrative staff while processing orders
Knowledge, Skills and Abilities:
- Ability to learn JF Petroleum Group products, services, systems and procedures
- Excellent communication skills to convey information effectively, understand relevant points, and ask questions as appropriate
- Skills in negotiating with others
- Ability to work well with customers, supervisors, and other employees by phone, email, or in person
- Ability to handle multiple projects, assignments and accounts
- Ability to communicate effectively in writing
- Mechanically inclined. Strong desire to develop product knowledge
Requirements
- Excellent customer service skills
- Basic math skills
- Basic computer skills-proficient in Microsoft Word & Excel.
- High attention to detail and solid organizational skills
- College Degree or 1-3 years of customer service experience
- Must possess and maintain valid driver's license
- Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
- Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.
JF Petroleum offers:
- Competitive pay
- 401(k) with company match
- Paid time off
- Paid holidays
- Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
- Life insurance-company provided
- Bonus program eligibility
- Paid training for field personnel
- Uniforms provided for field personnel
- Relocation Assistance will be considered for qualified candidates (ONLY SERVICE, Construction- field positions)
*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.