What are the responsibilities and job description for the E-Commerce Account Specialist position at JF Group?
The E-Commerce Account Specialist will be primarily responsible for order management, account management, and lead management to support the E-Commerce Website. They will process & review incoming web orders, add items to the website and communicate with appropriate team members to ensure on-time delivery and prompt invoicing. This role will support the E-Commerce Team to continue building an online presence on JFPetroParts.com.
Job Duties:
- Process incoming web orders promptly and review for data accuracy
- Review inventory availability & coordinate prompt shipment through collaboration with Technical Support and Distribution Center Management teams
- Facilitate adding products to online platform to be available for purchase from customer requirements and requests
- Ensure web pages are populated with correct product information and relevant content
- Verify account information and set up users with log-in and passwords to online portal
- Work cross-functionally to transition new and existing customer accounts to e-commerce platform
- Oversee web return processing for general returns, cores/ warranty and coordinate credits with Accounts Receivable Team
- Strategize with the E-Commerce Team to follow customer category trends & regularly share insights, thoughts, and key findings
- Provide exceptional customer service to address customer concerns professionally and efficiently
- Assist with website special projects and other duties as assigned as needed
- Bachelor’s Degree in Business or related Supply Chain/Customer Service experience
- Impeccable attention to detail & strong collaborative skills
- Exemplary organizational and tracking skills
- The ability to execute multiple tasks, providing high quality deliverables on, or prior to deadlines
- Strong written and oral communications skills; interpersonal skills
- Microsoft Business Central experience preferred
- Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
JF Petroleum offers:
- Competitive pay
- 401(k) with company match
- Paid time off
- Paid holidays
- Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
- Life insurance-company provided
- Bonus program eligibility
- Paid training for field personnel
- Uniforms provided for field personnel.
*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.