Housing Specialist

WHY JOIN JFS?

For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best.

OUR VALUES

Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” 

Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful

Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience.

SUMMARY

The Housing Specialist will work closely with clients experiencing homelessness or housing instability, landlords, and service providers to identify housing opportunities, negotiate lease agreements, and provide ongoing support to promote long-term housing stability.

RESPONSIBILITIES & DUTIES

A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services.

Rapid Rehousing / Homelessness Prevention / Shelter Exit Services

• Conduct housing assessments and develop individualized housing plans with clients experiencing homelessness or imminent risk of homelessness.
• Identify, inspect and secure appropriate housing units that meet clients’ needs and program guidelines.
• Build and maintain relationships with landlords and property managers to expand housing opportunities.
• Assist clients with rental applications, housing search, inspections, lease negotiations, and move-in coordination.
• Provide housing stabilization support, including budgeting assistance, tenant education, and conflict resolution between clients and landlords.
• Coordinate financial assistance for rent, security deposits, and utility arrears in alignment with program policy.
• Coordinate with shelter staff and outreach teams to identify eligible participants and ensure smooth transitions to permanent housing.
• Maintain accurate and timely documentation in client records and data systems (ex. HMIS, BIN, etc.)
• Monitor client progress and offer referrals to supportive services as needed.

Resettlement Housing Support

• Collaborate with refugee resettlement case managers to identify and secure stable housing for clients at risk of homelessness or unsafe housing conditions.
• Assist in navigating local housing programs, including public housing or other subsidies, as appropriate.
• Identify opportunities for clients to receive support in other housing or support programs within agency.

QUALIFICATIONS

Education and Experience:

• Minimum of a Bachelor’s degree in a human services, public administration of other related field.
• 1–2 years of experience in housing services, case management, homelessness prevention, or refugee resettlement.
• Familiarity with Rapid Rehousing, HUD-funded programs, or coordinated entry systems is strongly preferred.

Knowledge, Skills & Abilities: 

• Strong interpersonal, advocacy, and negotiation skills.
• Ability to manage a caseload and work independently as well as collaboratively.
• Knowledge of local housing market conditions and tenant-landlord laws.
• Cross-cultural communication competence and sensitivity.
• Proficiency in Microsoft Office (Word, Excel) and client tracking systems (e.g., HMIS, BIN).

Competencies:

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems 
• Judgment and Decision Making - Considers relative costs and benefits of potential actions to choose the most appropriate.
• Relates well to all kinds of people regardless of level inside or outside of the organization. Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals. 
• Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways.
• Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity)    

 WORKING CONDITIONS   

• Will work in the office and in the community when necessary
• Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000.
• Flexible hours, including days and some evenings, late nights, and weekends.

PHYSICAL REQUIREMENTS

• Light physical activities and efforts required working in an office environment
• Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents.  
• Auditory acuity sufficient to communicate with staff and others by phone and in person.
• Mobility sufficient to conduct regular duties within a normal office environment and community.

COMPENSATION AND BENEFITS

• Competitive salary range of $22.00-$28.00 per hour, commensurate with experience and qualifications.
• Benefits such as health, dental, and vision insurance, accrued Paid Time Off (PTO) of 4 weeks, 401k retirement plan with company match, and 13 observed holidays.
• Reduced full-time work week of 35 hours and early close on Fridays.
• A supportive and collaborative work environment. 
• The chance to make meaningful impact in a dynamic and forward-thinking organization.