What are the responsibilities and job description for the Housing Specialist position at WNY Veterans Housing Coalition, Inc.?
Company Description WNY Veterans Housing Coalition, Inc. (WNYVHC) is a mission-driven organization dedicated to making a positive difference in the lives of Veterans, with a primary focus on Veterans first. Founded in 1987, WNYVHC provides and manages residential housing for homeless Veterans, Veterans with special needs, and other low-income individuals with complex needs in the City of Buffalo. The agency currently manages three apartment complexes with 130 units, offering housing, case management, and program services to individuals who might otherwise face homelessness. WNYVHC stands out through its Continuum of Care model, delivering supportive services focused on homeless prevention and linking tenants to community resources. Nationally recognized for its leadership and innovative special needs housing initiatives, WNYVHC remains committed to improving housing and quality of life for those who served and supporting communities in addressing these needs.
Role Description The Housing Specialist is a full-time, on-site role based in Buffalo, NY, responsible for supporting residents in securing and maintaining stable, affordable housing. This position involves conducting intake assessments, developing individualized service plans, and providing ongoing case management to Veterans and other tenants with special needs. The Housing Specialist coordinates with property management to ensure units are well-maintained, assists residents with housing applications, renewals, and documentation, and helps address tenancy issues in a timely, respectful manner. Daily tasks include connecting residents to social services and community resources, facilitating referrals for benefits, employment, healthcare, and supportive programs, and maintaining accurate records and reports in accordance with agency and funder requirements. The Housing Specialist collaborates with internal staff and external partners to promote housing stability, prevent homelessness, and support residents in achieving their personal goals.
Qualifications
- Demonstrated proficiency in Case Management and Social Services, including assessment, service planning, referrals, and advocacy.
- Knowledge of Social Housing and Affordable Housing programs, regulations, and resources relevant to Veterans and individuals with special needs.
- Experience or familiarity with Property Management practices, such as lease compliance, occupancy standards, and tenant relations.
- Strong interpersonal, communication, and conflict resolution skills, with the ability to build trust and work effectively with diverse populations.
- Organizational and time-management skills to handle multiple cases, documentation requirements, and deadlines with attention to detail.
- Ability to collaborate in a multidisciplinary team environment and coordinate with community agencies and service providers.
- Commitment to equity, inclusion, and trauma-informed, person-centered service delivery.
- Preferred education: Associate’s or Bachelor’s degree in Social Work, Human Services, Counseling, or related field; equivalent relevant experience considered.
- Prior experience working with Veterans, individuals with life challenges