Case Manager, Resource Navigation

Position Overview:

JFS is seeking a compassionate, mission-driven Case Manager to join our Resource Navigation team and support individuals and families across San Diego County. In this role, you will use your case management, problem-solving, and client service skills to connect clients with critical community resources, provide financial assistance, and help address immediate needs while promoting long-term stability. Working closely with the Resource Navigation Team and Aging & Resource Navigation department, you will play a vital role in helping clients navigate complex systems, access essential services, and improve their overall well-being. This position reports directly to the Resource Navigation Program Manager and offers an opportunity to make a meaningful impact in the community through person-centered support and advocacy.

Responsibilities:

• Follow up on assigned referrals and assess each situation and screen for high-risk situations
• Carry a caseload of individuals and families for follow up (estimated 40 households)
• Provide comprehensive assessments for individuals and families, identifying areas of need and helping clients set goals
• Help clients identify goals related to financial stability, increasing income, increasing savings, employment, and housing stability. Document progress at regular intervals
• Ensure clients access public benefit programs for which they are eligible
• Provide appropriate external referrals and document progress at regular intervals
• Work closely with other case managers and service providers to coordinate care for shared clients
• Assist with educational workshops and events (as needed)
• Maintain documentation of client interactions in software system with integrity and in line with the quality standard set by supervisor
• Other duties assigned by supervisor

Skills/Experience/Abilities That Are a Must-Have:

• Bachelor’s degree (in a human services field – social work, gerontology, psychology, etc.)
• Must have a valid CA driver's license, insurance, a reliable personal vehicle, and a willingness to travel off-site

Skills/Abilities We’d Like You to Have:

• Spanish Speaking or ability to use a translator
• Detailed-oriented and conscientious documentation due to contract standards
• Understanding of the low-income population and the concept of trauma informed care
• Experience setting limits when working with stressed clients, often in some level of urgency
• Ability to show an unconditional positive regard for clients who turn to JFS for support
• Strong written and verbal communications skills

Physical Requirements:

• Complete phone calls at desk, lasting from 5-30 minutes
• Be available for in-person appointments
• Enter documentation on the computer
• Utilize technology for meetings, phone calls, and data documentation
• Meet and greet clients on the campus and secure private settings to hold conversations
• Travel to other JFS worksites when assigned

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Position Title: Resource Navigator

Organization: Jewish Family Service of San Diego

Department: Resource Navigation

Position Type: Full-Time (37.5 hours/week), Non-Exempt

Work Setting: Fully Onsite

Reports To: Resource Navigator Program Manager

Pay Range: $25-$27/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary : $25 - $27