Senior Director of Patient Access

POSITION SUMMARY:

The Senior Director of Patient Access is responsible for overseeing, coordinating, and managing patient’s access and connection to resources and services at Jewish Family Service. This position ensures seamless patient access to social services, enhances patient experience, and drives operational efficiencies. This individual collaborates with clinical and administrative leadership to align patient access strategies with organizational goals and community needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish policies, procedures and process workflows for Welcome Center and Behavioral Health Reception.
• Align patient access initiatives with organization goals, focusing on improving patient satisfaction, connection to services, and access to care.
•  Establish and monitor key performance indicators for BH intake and Community Health Workers.
•  Manage Intake Coordinator and BH intake process.
•  Manage Intake database, and ensure data accuracy and reliability.
•  Hire, manage, and train receptionist to provide service excellence at the Welcome Center, Behavioral Health Department, and Administration, as needed.
•  Foster a person-centered culture among front desk staff to enhance the experience of all who come to JFS.
• Supervise Community Health Worker Manager to meet goals and benchmarks to address social determinants of health, promote preventative care, and connect underserved populations to services.
•  Support Community Health Worker Manager in supervising and hiring Community Health Workers.
• Monitor and evaluate program effectiveness using data and impact metrics: drive continuous improvement based on findings.
• Set and monitor department goals.
• Collaborate with Advancement staff to support grant proposals, reports, and donor engagement related to programs.
• Train and work closely with BH interns conducting intakes to eliminate barriers and inefficiencies to receiving behavioral health services.
• Participate and attend Senior Leadership Committee, Continuous Quality Improvement Committee, Lead Clinician Team and Key Leadership Team meetings.
•  Conduct performance evaluations, set goals, and provide professional development opportunities to enhance team performance.
•  Promote a collaborative and inclusive work environment.
• Identify opportunities to streamline workflows, reduce bottlenecks, and improve operational efficiency in patient access processes.
• Works with revenue cycle team for improvements in workflows in front end billing and implement plans to increase revenue.
•  Manage Behavioral Health clinic and reservations of BH meeting rooms.
• Maintain a small case load of clients and meet all documentation expectations per agency policy.
•  Advocate for clients as needed and appropriate.
• Ensure client confidentiality/privacy under HIPAA guidelines.
• Follow all JFS clinical policies and procedures and ensure staff also comply.

KNOWLEDGE, SKILLS AND ABILITIES:

•  Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills to engage with patients, staff, community partners.
• Ability to manage complex, community-based programs and cross-functional teams.
• Strong analytical, strategic thinking, and project management skills.

• Bachelor’s degree in the healthcare of social services, Master’s Degree in counseling or social work field preferred
•  At least 5 years of management experience
•  Computer proficiency in using Microsoft Office Products, telehealth platforms and electronic documentation systems