What are the responsibilities and job description for the Intake Specialist (Customer Service Referral Center) position at Jewish Family & Children's Service?
Intake Specialist - Customer Service Referral Center: The CSRC Intake Specialist receives calls from people seeking behavioral health and/or medical services, verifies eligibility for the services, and schedules initial intake appointments.
Primary Duties:
- Receives incoming calls
- Determines whether requested services are available.
- Determines availability of funding source to support requested services.
- Schedules client appointments, verifies funding source data, and obtains required authorizations.
- Creates Referral Demographic documents in EHR system.
- Scans/Emails copies of faxed referrals and client information to the various sites' receiving parties.
- Enters client information into tracking spreadsheet.
- Remains aware of agency Intake capacity limits and assists clients with accessing appropriate outside resources during those times when intake services may be closed or limited.
- Performs other related job tasks or responsibilities as assigned.
- Schedules Transportation was necessary.
- Conducts reminder calls for appointments as needed.
Requirements:
- High School diploma or GED
- Bilingual in Spanish & English strongly preferred. Pay Differential offered.
- Previous customer service or call center experience desirable.
- Must receive/maintain DPS fingerprint clearance.
Benefits of Working with JFCS:
- Bonus Programs for both full-time and part-time employees.
- Generous Employee Referral Bonuses for both the new-hire and the referring employee.
- FREE Primary HealthCare to all employees and every member of their household, regardless of relationship. This includes free prescriptions, x-rays/imaging, annual physical examination, mental health services, and more.
- Flexible Scheduling and Telehealth Flexibility for many positions.
- 401(k) Retirement Plan, with Company Match
- We offer tuition and clinical license reimbursement.
- Numerous professional development and career growth opportunities.
- Generous paid time off / sick time allocations
- Comprehensive Employee Benefits package, including medical, vision, dental, & more.
- Wellness Coaching
- Employee Assistance Program
- Eligibility for Loan Forgiveness Programs in many positions.
About JFCS:
Jewish Family and Children’s Service’s (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $18 - $19
