Care Coordinator, KFB

Are you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you’ll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be.

The Care Coordinator supports client services and daily operations of the Kosher Food Bank by providing intake, screening, care coordination, referrals, education, monitoring, and ongoing support. The role connects clients to food resources, health services, and social supports to improve stability and well-being. This position requires the ability to assess client needs using a clinical-informed approach, identify risk factors, and support appropriate referrals and interventions.

The Care Coordinator plays a central role in food bank operations, including client intake and renewals, coordination of food distribution, volunteer support, and data tracking. Responsibilities include administering food security surveys, identifying higher-risk participants, and connecting clients to appropriate services. The position requires regular interaction with clients and volunteers in a fast-paced, community-based environment and the ability to exercise sound judgment in supporting client needs and service planning.

SCHEDULE: Part-time (20 hours/week); Monday–Friday with flexible schedule; occasional evenings and Sundays for events (planned in advance)

ESSENTIAL DUTIES AND REQUIRED RESPONSIBILITIES:

Responsibilities include the following, and other duties may be assigned:

• Manage an assigned caseload of food bank clients and maintain ongoing contact
• Conduct client intake, eligibility screenings, and basic needs assessments, applying a clinical-informed approach to identify risk factors and service needs.
• Administer Food Security Surveys and track client needs
• Identify higher-risk clients and prioritize follow-up and referrals
• Provide referrals to internal JCS programs and external community resources
• Track referral outcomes and maintain follow-up contact
• Maintain accurate client records in electronic data management systems (i.e. SoxBox)
• Coordinate client appointments and manage daily intake schedules
• Support weekly food distribution, including coordination and client flow
• Assist with inventory coordination and communication with program staff
• Welcome and assist clients and visitors; respond to inquiries and phone calls
• Assist in volunteer coordination including scheduling, training, and supervision
• Support outreach, community engagement, and program participation efforts
• Assist with data tracking, reporting, and program statistics
• Support mitzvah projects, food drives, and special events
• Participate in community events, including evenings and Sundays as needed
• Participate in meetings, supervision, and required trainings

KEY PERFORMANCE INDICATORS:

• Complete an average of 15–25 client intakes and renewals per week, depending on program volume
• Ensure 100% of client documentation is entered accurately into SoxBox within 48–72 hours
• Conduct follow-up with 100% of identified high-risk clients within two weeks of identification
• Make 10–20 referrals per month and achieves a 40–60% successful connection rate to services
• Achieve a 95–100% completion rate for required Food Security Surveys administered biannually
• Submit all assigned reports on time and consistently maintain accurate client data in required systems

Jewish Community Services of South Florida (JCS) is the foremost non-profit, human services agency whose mission is to improve the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive.

JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.

JCS strictly enforces a Drug-Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre-employment and random drug testing may be required as part of our commitment to a drug-free workplace.

All Full-Time staff members are required to attend and work from start to end, JCS' Milk and Honey, Matzah Mitzvah and other similar events, which are typically held on Sundays and/or evenings. These events are essential to our organizational culture and participation is key to fostering team unity, supporting our values, and engaging with our community. By attending, it helps to set the standard for involvement and demonstrate our commitment to these meaningful traditions.

**Please be advised, if selected for this position, you will be required to submit to a level II background screening through the DCF Clearinghouse: https://info.flclearinghouse.com

• Bachelor’s degree in social work, psychology, human services, or related field, preferred
• Minimum of 2 years of relevant experience, preferred
• Background or training in social work, behavioral health, public health, or a related field with experience in client assessment and care coordination, preferred
• Experience with food banks or food-insecure populations, preferred
• Knowledge of Kashrut and Jewish Community resources, preferred
• Bilingual (English/Spanish), highly preferred
• Strong organizational and communication skills
• Strong computer skills and experience with data systems
• Valid driver’s license and reliable transportation required

Salary : $25 - $30