Welcome Desk Associate

Seeking a part-time welcome desk associate to greet members and visitors to our building. 

Essential Duties & Responsibilities

• Greet visitors and members and verify membership status upon check-in;
• Process visitors through security check-in procedure;
• Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities;
• Answer incoming calls (through switchboard) and route calls using proper phone etiquette;
• Process financial transactions;
• Balance end-of-shift paperwork and deposit bag;
• Follow established procedures in the event of an emergency (ie, contacting security/EMT/Fire Department);
• Process membership applications (ie, paperwork, payment, picture IDs);
• Ensure membership policies and procedures are being followed.   

Education & Experience

• High school diploma;
• Minimum of 1 year customer service experience;
• Proficient computer skills (with the ability to learn proprietary system);
• Familiarity in processing financial transactions and maintaining cash drawer

Knowledge/Skills/Abilities

• Professional and friendly attitude is essential;
• Commitment to always providing excellent customer service to members, guests, visitors and co-workers;
• Must be able to follow an emergency action plan;
• Must be reliable and dependable in regards to attendance;
• Must be able to process cash transactions accurately;
• Must respect and maintain confidentiality of members’ information;
• CPR/AED and First-Aid Certified (preferred)
• Helpful to work additional shifts when requested. 

Equipment Used:

• Telephone
• Computer
• Fax
• Copier
• 2-way radios 
• AED device

Work Environment

The work environment characteristics are representative of a community center. The pace of work is variable with the possibility of multiple requests occurring simultaneously. The physical demands of the position include sitting/standing for long periods of time and using computer keyboard to complete tasks.