What are the responsibilities and job description for the Service Department Coordinator position at Jet Tech Solutions?
Job Overview:
We are seeking an experienced and organized team coordination specialist to join our team. As the a main hub within the service department, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our office. The ideal candidate will have a background in customer service, with a strong focus on contract review and management. If you are a detail-oriented and highly organized individual who excels in a fast-paced environment, we encourage you to apply. Construction management is necessary for this role. Concepts of construction coordination and workflow will be required to have a fundamental understanding of operations.
Electrical installation practices and knowledge of materials used in the industry will provide vide an advantage in this role.
Responsibilities:
- Assist management and field technicians in a professional and friendly manner.
- Assist with Managing Field work flow, including generating and reviewing daily schedules, answering phone calls, responding to emails, and handling correspondence.
-Review contracts for scope of work and necessary requirements
-assist with estimating team to ensure estimates are prioritized and created in a timely fashion to ensure meeting deadlines.
-Assist with generating estimates as needed.
- Experience with Microsoft Excel is required. Systems are based around excel.
- Utilize computer systems to maintain accurate and up-to-date records, including appointments, database updating and billing information.
- Coordinate and schedule appointments, verify technicians have arrived at the sites.
- Perform various administrative tasks, such as filing, photocopying, and data entry.
- Maintain a clean and organized office environment, including restocking supplies and assist with other functions and roles within the organization maintain an organized office environment, including restocking supplies.
- Develop and implement efficient office procedures and systems to improve productivity and efficiency.
- Handle confidential and sensitive information with discretion and professionalism.
- Assist with office management duties, including ordering office supplies and managing inventory.
- Provide exceptional customer service by addressing concerns and resolving issues promptly and professionally.
- learning roles and responsibilities of teams and other organizations will be required.
-learning applicable materials and installation practices for common scopes of work will be required.
Requirements:
- High school diploma or equivalent required; administrative experience or a related field is highly preferred.
- Strong knowledge of customer service principles and practices.
- Experience in a receptionist role, with proficiency in front desk operations.
- Ability to learn and use computer systems, including Microsoft Office and scheduling software.
- Excellent time management skills and the ability to prioritize tasks.
- Organizational skills with the ability to multitask and manage multiple projects simultaneously.
- Strong communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
- Physical ability to sit for extended periods and lift or move moderate weights.
-a valid driver's license with clean driving record is required.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Work Location: In person
Salary : $20 - $22