Director of Operations Control Center

Brief Description

Title: Director of Operations Control Center (OCC)

Location: Fishers, IN

Reports to: Director of Operations Charter

Built Different

Jet Access is a family-owned, professionally operated private aviation company. Everything private aviation lives here: charter, aircraft management, maintenance, sales, flight training, FBO services, and charter brokerage. We were the first to bring every sector of private aviation under one brand, and the best of what we are building is still ahead of us.

But here is what you really need to know: the energy at Jet Access is different, and you will feel it from day one. We move with purpose and intensity, thinking strategically, acting decisively, and tackling challenges head-on. This is not a place for coasting. We expect excellence, ownership, and the drive to do things right even when it is harder. We push hard because we genuinely want to elevate the lives of our clients, our aircraft owners, and the people right next to us. Growth is not just happening around us. We are driving it together.

Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same. You will have a voice, a real seat at the table, and the opportunity to grow in a company that is genuinely invested in your future. Expect it all.

Our Core Values

• Safety First. Above all else, we operate with the safety of our Team Members, clients, and guests as our top priority. No exceptions, no shortcuts.
• Do the Right Thing for the Long Term. We act ethically, think strategically, and make decisions built for the future. Our Team Members are empowered to choose the harder right over the easier wrong.
• Take Care of Each Other. When we take care of our people, our people take care of our clients and each other. We show up, listen first, and lift each other up.
• Relationships Matter. Our relationships with Team Members, clients, vendors, and the communities we serve are the foundation of our success. We keep our word and build trust one interaction at a time.
• Maintain Positivity. We celebrate wins, lift each other up, and bring optimism and solutions to every challenge. The energy we create together is a choice, and we choose well.
  
  

Your Competitive Edge

• Base salary: $110,000 to $130,000 annually, paid bi-weekly
• This position is classified as FLSA Exempt
  
  

Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You will join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success, both for the business and your personal growth.

Where You Make Your Mark

The Director of Operations Control Center provides operational leadership for Jet Access’s 24/7 OCC, ensuring every flight is planned, coordinated, and executed safely and in full compliance with FAA Part 135 requirements. This role leads and develops a team of Flight Operations Coordinators, maintains operational continuity, and serves as the primary point of escalation for real-time flight issues, crew logistics, and cross-departmental coordination. The Director sets the standard for how the OCC performs – building a high-accountability team culture while ensuring the tools, processes, and communication structures are in place for every shift to succeed.

Leadership, Management and Accountability (LMA)

• Directly lead, mentor, and develop the Flight Operations Coordinator team, setting clear expectations, fostering accountability, and supporting ongoing professional growth.
• Conduct regular one-on-ones, team meetings, and performance reviews to ensure OCC Team Members are aligned, performing, and continually improving in their seats.
• Manage scheduling, shift coverage, and workload balance to maintain 24/7 operational readiness without compromising team sustainability or wellbeing.
• Participate in recruiting, onboarding, and structured training of new Flight Operations Coordinators, ensuring qualification standards and company expectations are met from day one.
• Model and reinforce Jet Access core values within the OCC, building a culture of ownership, safety, and excellence that extends to every shift and every decision.
  
  

Flight Safety, Compliance and Emergency Preparedness

• Ensure all OCC operations are conducted in full compliance with FAA Part 135 regulations, TSA requirements, and Jet Access Operations Specifications on every shift.
• Exercise final authority in determining the safety and legality of assigned flights, supporting Flight Operations Coordinators in complex, ambiguous, or high-stakes decisions.
• Champion Safety First in every OCC decision, ensuring the Daily Flight Review and Flight Risk Assessment processes are consistently and correctly executed across the team.
• Actively support Safety Team-led ARGUS, Wyvern, IS-BAO, and regulatory audit processes as the primary OCC subject matter expert, providing documentation, records access, and team preparation throughout the audit cycle.
• Serve as the OCC operational lead under the Jet Access Emergency Response Plan, activating and executing OCC-specific protocols and ensuring team readiness when emergencies are declared.
  
  

Operational Planning, Trip Coordination and Partner Relations

• Oversee all trip builds, crew notifications, flight planning, and regulatory checks across the OCC team, ensuring accuracy and completeness before wheels up.
• Serve as the operational point of contact for key broker and wholesale charter partners, managing communication around trip disruptions, delays, and service recovery in a way that protects and deepens those relationships over time.
• Coordinate closely with the Director of Maintenance, Charter Sales, and Flight Operations to align on crew availability, aircraft readiness, and trip feasibility.
• Lead daily operational calls with peer departments to maintain proactive communication and resolve potential issues before they impact flight execution or client experience.
• Ensure Final Crew Trip Schedules are accurate and complete, reflecting crew assignments, international requirements, FBO details, and all relevant passenger logistics.
  
  

Real-Time Operations and Escalation Management

• Serve as the primary escalation point for in-progress trip issues, delays, maintenance disruptions, and client service concerns, driving swift and appropriate resolution.
• Monitor active flight operations and ensure Flight Operations Coordinators are responding correctly and promptly to exceptions, irregularities, and abnormal situations.
• Ensure all flight exceptions, overdue aircraft procedures, and operational irregularities are escalated, documented, and resolved in accordance with company policy and regulatory requirements.
• Proactively communicate operational status, delays, and disruptions to Client Services, Charter, and leadership, maintaining transparency and protecting the client experience.
• Review and ensure accuracy of all post-flight data, crew tracking entries, and regulatory records submitted by OCC Team Members for compliance and billing purposes.
  
  

Training, Technology and Continuous Improvement

• Own and continuously develop the OCC Training Program – building curriculum, qualifying new Flight Operations Coordinators, maintaining training records, and ensuring the program meets all 14 CFR Part 135 standards.
• Analyze OCC performance metrics and produce regular reports on service quality, flight activity, delay statistics, and team performance for leadership review and decision-making.
• Serve as the internal subject matter expert and system owner for Avianis and ForeFlight Dispatch – managing vendor relationships, leading configuration improvements, and driving adoption of new capabilities across the OCC team.
• Own and execute EOS Rocks aligned to the charter vertical, contributing to cross-functional planning and accountability through Level 10 meetings, Scorecards, and quarterly Rock reviews.
• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success.
  
  

Who Thrives In This Seat

The Skills You Carry In

• Part 135 or Part 121 OCC, dispatch, or flight operations leadership experience required; minimum 3–5 years with at least 2–3 years in a direct leadership or supervisory role.
• Deep, working knowledge of 14 CFR Parts 1, 61, 91, 119, and 135; 49 CFR Parts 175 and 830; Operations Specifications; and applicable maintenance and airworthiness requirements.
• Demonstrated ability to lead teams in a high-pressure, 24/7 operational environment with strong prioritization, accountability, and real-time decision-making skills.
• FAA Aircraft Dispatcher Certificate required; active certification must be maintained throughout employment.
• Proficiency in Microsoft Office Suite; experience with Avianis and ForeFlight Dispatch strongly preferred.
• Strong communication skills with the ability to collaborate across Flight Operations, Maintenance, Charter Sales, Client Services, and regulatory contacts.
• Must successfully pass a background check and pre-employment drug and alcohol screening
• This position is designated as FAA Safety Sensitive and is subject to DOT/FAA random drug and alcohol testing throughout employment
• Deep alignment with Jet Access core values and an unwavering commitment to Safety First in every decision and every action.
  
  

What This Role Asks Of You

• This is a full-time, in-office position based in Fishers, IN; remote work is not available for this seat.
• Evening and weekend availability is required for shift coverage, escalations, and operational incidents.
• On-call availability is required outside of scheduled hours as operational needs dictate.
• This role requires sustained mental focus during extended shifts and the ability to manage high volumes of concurrent activity without degradation in judgment or communication.
• Periodic participation in crew member indoctrination and recurrent training requires the ability to present and facilitate in a group setting.
  
  

How You Engage

• You bring composure and clear thinking under pressure – when things go wrong operationally, the team takes its cue from how you respond.
• You communicate directly and precisely, adjusting your style for the audience – whether coordinating with a crew member at 2 a.m. or presenting to leadership.
• You receive feedback openly and hold yourself to the same standards of accountability you set for your team.
• You build trust through consistency – your team, your peers in other departments, and your charter partners know they can count on you.
• You care genuinely about the people in your seat – not just their performance, but their growth, their sustainability, and their experience at Jet Access.
  
  

What The Days Look Like

• Standard schedule is Monday through Friday, in office, with variable hours based on operational demand.
• Evening and weekend availability is required for shift coverage, escalations, and operational incidents.
• On-call availability is required outside of scheduled hours as operational needs dictate.
• Daily coordination with Maintenance, Charter Sales, and Flight Operations is a consistent expectation of this role.
• Participation in Level 10 meetings, Scorecard reviews, and quarterly Rock check-ins is a standing responsibility of this seat.
  
  

What Sets You Apart

• Previous experience as a Senior Flight Coordinator, OCC Manager, or Director of Dispatch in a Part 135 or Part 121 environment.
• Experience with international flight operations including customs, APIS submissions, overflight permits, and ground handling coordination.
• Familiarity with FRAT processes, Safety Management Systems, and aviation safety audit standards such as ARGUS, Wyvern, or similar.
• Demonstrated success mentoring and developing operational teams with a track record of building high-performing, accountable cultures.
• Data-driven approach to operational performance with experience building reporting frameworks and leading process improvement initiatives.
• Background as a Part 135 pilot, dispatcher, or military aviator with operational control experience.
  
  

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.