What are the responsibilities and job description for the Personal Line Account Manager position at Jessie Insurance Agency?
Company Description Jessie Insurance Agency is an independent insurance agency serving central Kentucky, offering a broad range of personal, commercial, and financial insurance services. Since its founding in 1972, the agency has focused on providing competitive, tailored coverage supported by strong customer service. Jessie Insurance offers multiple lines of personal protection, including auto, homeowners, life, health, and specialty policies, as well as comprehensive business insurance solutions. The agency has grown into one of the leading providers in the region by employing experienced professionals who are committed to the values of “Our Family, Protecting Yours.” Team members join a service-oriented environment that emphasizes affordability, trust, and long-term client relationships.
Role Description The Personal Line Account Manager is a full-time, on-site role based in Campbellsville, KY. This position is responsible for managing personal insurance accounts, including policy quoting, binding, servicing, and renewals for lines such as auto, homeowners, life, and other personal coverages. Day-to-day tasks include responding to client inquiries, processing endorsements and changes, reviewing coverage options, and proactively identifying gaps or opportunities to improve protection. The role involves working closely with carriers to obtain competitive rates, resolve billing or claims-related questions, and ensure accurate documentation in agency management systems. The Personal Line Account Manager collaborates with other team members to deliver timely, professional service and support the agency’s client retention and growth goals.
Qualifications
- Candidates should possess skills in Account Management and Personal Insurance to effectively oversee individual client policies and coverage needs.
- Candidates should possess strong Customer Service skills to handle inquiries, resolve issues, and maintain positive, long-term client relationships.
- Candidates should possess Insurance and Employee Benefits knowledge to advise clients on policy options, coverage features, and complementary protection solutions.
- Relevant skills such as attention to detail, organizational skills, and proficiency with insurance or CRM software are beneficial.
- Prior experience in an insurance agency or personal lines role, and appropriate state insurance licensing (or ability to obtain it), is strongly preferred.
- Strong written and verbal communication skills and the ability to work collaboratively in an office environment are important.