What are the responsibilities and job description for the Automotive Service Advisor position at Jerry V's Windward Auto Group?
Take Your Career to the Next Level with One of Hawaii’s Best Places to Work!
At Jerry V’s Windward Auto Group, we do things differently. We’re proud to be known as Hawaii’s Dealer for the People — and that starts with how we treat our team. We invest in our people, offer real opportunities for growth, and back it all with unlimited earning potential and a workplace you’ll love coming to every day.
We’re currently seeking experienced Automotive Service Advisors who are motivated, customer-focused, and ready to be part of a high-performing service department that averages 30 repair orders per day.
What You’ll Do:
As a Service Advisor, you'll be the face of our service department — helping customers understand their vehicle needs, guiding them through repairs, and making sure every visit ends with satisfaction and trust.
Key Responsibilities:
- Greet every customer promptly and professionally
- Accurately document customer concerns and repair needs
- Recommend diagnostic services and necessary repairs
- Communicate with technicians and monitor repair status
- Provide clear and honest service estimates
- Handle customer concerns tactfully and professionally
- Explain work performed and assist with final paperwork and payments
- Maintain Customer Satisfaction Index (CSI) and Fixed First Visit (FFV) ratings above manufacturer standards
Requirements:
- 2 years of automotive service writing experience required
- Dealership experience preferred (but not required)
- CDK experience is a plus
- Must have valid driver’s license with a clean MVR
- Must pass background check and drug screening
- Strong communication, organization, and customer service skills
Why Choose Jerry V’s?
- Uncapped commission — YOU control your income
- Supportive, team-oriented environment
- Work for one of Hawaii’s most respected dealerships
- High-volume shop with over 30 ROs daily = More opportunity!
- Career development and internal promotions encouraged
Benefits & Perks:
- 401(k) with employer support
- Medical, dental, and vision insurance
- Life insurance
- Paid time off (PTO)
- Tuition reimbursement
- Employee discounts on vehicles and service
- Referral program
- Professional development assistance
If you’re ready to join a high-energy team, work in a modern and busy service department, and earn what you're truly worth, we want to hear from you. Apply now and see why Jerry V’s Honolulu Hyundai continues to be one of Hawaii’s Best Places to Work.
Jerry V’s Windward Auto Group is an Equal Opportunity Employer and maintains a drug- and alcohol-free workplace.
Job Type: Full-time
Pay: $65,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $65,000 - $120,000