What are the responsibilities and job description for the Coffee Shop Supervisor position at Jerry's Nugget Casino?
Essential Job Functions:
· Resolve customer complaints or other disputes in a fair and patient manner
· Regularly provide guests with personal attention through table touches and friendly greetings upon their arrival and departure
· Expedite food at cook's line
· Schedule employees in accordance with customer volumes
· Ensure that employees maintain proper cards (Health Card, Gaming Card, Tam Card)
· Track and manage employee attendance on shift (absenteeism, tardiness, overtime) by completing proper documentation
· All other duties that may be assigned
Work Environment:
· Must be able to work in close quarters or small rooms and occasionally be exposed to hot, cold, wet and/or humid conditions
· Must be able to work in an environment with second hand smoke
· Must be willing to work any shift when necessary, including overtime, weekends and holidays
Job Requirements:
· Must be able to work in a fast paced environment involving high volume production in dining, concessions, bar and entertainment
· Must have the ability to make quick judgment decisions
· Must posses and demonstrate strong leadership skills
· Must demonstrate sound judgment in decision making
· Must be able to communicate effectively with guests, team members and management in both written and oral form
· Must have at least one (1) year managing experience in a food service industry
· Must be able to speak, read, write and understand English
· Must have strong working knowledge in Excel, Word and Outlook and type 30 wpm
· Must be at least 21 years of age
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Restaurant management: 1 year (Preferred)
License/Certification:
- Manager Food Handler Certification (Preferred)
- Alcohol/Tam card (Preferred)
Work Location: In person
Salary : $20