Patient Navigator

PATIENT NAVIGATOR

Jericho Road Community Health Center is actively seeking a Patient Navigator. This position is full-time, within the Service Support Department, working across our Breckenridge, Barton, and Broadway sites.  

Work with a Purpose 

Jericho Road Community Health Center offers the opportunity to engage in a movement far larger than any one individual. We believe that we can all be people with positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road’s mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization’s mission is deeply rooted in making fundamental changes in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.  

Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option of a flexible 40-hour workweek is possible within certain teams. 

Responsibilities: 

• Work with JRCHC providers by scheduling and confirm patient diagnostic appointments, surgeries, and other specialty appointments that may not be a direct service of JRCHC 
• Provide customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction 
• Practice high level of ethical behavior while interacting with patients and appropriate staff
• Practice cultural sensitivity while working with JRCHC patients and staff 
• Assist with front office receptionist responsibilities as needed  
• Assist with answering incoming calls from call center as needed
• Enter accurate insurance information and verify insurance availability as needed
• Receive and route messages or documents to appropriate staff
• Maintain and transmit correspondence or medical records, by mail, email, or fax 
• Protects patients’ rights by maintain confidentiality of personal and financial information
• Reschedule patients according to provider time off request and/or when they are calling out for the day
• Reschedule call outs and staff changes for DRE, Certified Application Counselors, Clinical Nurse, Sono, Phlebotomy. 
• MAS transportation, schedule transportation for patients
• Answer transfer patient phone calls as needed for referral questions
• Non-Clinical responsibilities: OB triage box, SNC scheduling, Deaf Access scheduling
• Mail out appointments reminders to patients home or push it via patient portal
• Closing of the referral loop, this is a mandatory QI initiative that we have to report on, still not implemented but will this year. Need to get records from specialist office for any referrals that provider sent to PN

Qualifications:                   

• High School Graduate or GED Equivalent
• Demonstrated ability and familiarity with tools, technology, and systems found within health care environments (such as Basic Computer Skills, Electronic Medical Records, Experience with Medent EMR a plus).
• At least 1 year of experience in working in a medical office
• Ability to demonstrate and model professionalism, candor and care of patients, visitors, and organizational partners

Rate: $17.50 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components. 

Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.  

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.