Front Office Receptionist

Front Office Receptionist

Jericho Road Community Health Center is actively seeking a Front Office Receptionist. This position is full-time, within the Front Office, working across our Buffalo locations, with most time spent at either 184 Barton or 1021 Broadway.

Work with a Purpose

Jericho Road Community Health Center offers the opportunity to be engaged in a movement far larger than any one individual. We believe that we can all be people of positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road’s mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization’s mission is deeply rooted in making fundamental change in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.  

Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option for a flexible 40-hour workweek is possible within certain teams. 

Responsibilities:

• Greet visitors, ascertain the purpose of visit, and direct them to appropriate staff.
• Interview patients to complete documents, case histories, or forms.
• Enter accurate insurance information and verify insurance availability.
• Collect payment and provide statements to patients.
• Schedule and confirm patient diagnostic appointments, surgeries, and specialty appointments that may not be a direct service of JRCHC.  
• Protect patients’ rights by maintaining confidentiality of personal and financial information.
• Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders. 
• Coordinate with other providers and hospitals to obtain or provide test results, referral approval, medical files and other records.
• Contact pharmacies to verify script was received and provide clarification as needed. 
• Support providers with assistance for scheduling and obtaining records. 

Qualifications:                  

• Experience with office equipment, word processing, spreadsheets, and other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Experience with MEDENT is a plus. 
• Able to work under pressure while being effective, in addition to multitasking. 
• Able to give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate. 
• Experience working with diverse, multilingual populations highly desired. 

Hourly Rate: $17.00 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.  

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.