Dispatcher / Parts Clerk and Customer Service

JDispatcher / Parts Clerk and Customer Service

A Concrete Pumping Dispatcher / parts Clerk / Customer Service schedules and coordinates concrete pump truck deliveries, communicates with clients and drivers, manages schedules to maximize resource utilization, and handles customer inquiries and orders.

Concrete Pump equipment and parts Sales rep that waits on customers and solicits additional sales through phone, in person, fliers, and social media engines; charges out merchandise and makes necessary entries to the inventory control system utilizing Quickbooks program; distributes special order parts; receives parts/equipment.

Key Responsibilities:
Dispatcher:

• Answer phones with enthusiasm and be prompted to help the customer, operating dispatch systems.
• Provide clear instructions to operators and ensuring timely service while maintaining customer satisfaction and accurate record-keeping.
• Assist customers with pricing, dispatch times and scheduling. Building strong relationships with clients to ensure they choose the company for their future needs.
• Dispatch and communicate with crew.
• Problem Solving – Address and resolve any operational issues or problems that arise during delivery.
• Track crew logistics via GPS.
• Receive, vet crew timesheets.
• Assist with New Hire’s set up in system.
• Monitor Operator Training Binder Sheets.
• Monitor Yard / Truck Inventory.
• Receive, code and organize receipts from crew for accounting.
• Manage New Leads for Jensen’s and Pressure grouting utilizing Levitate Program.
• Assist Mechanic in maintaining accurate and complete repair and maintenance records of the fleet, including DOT records and this includes filing.
• Assist Mechanic and Oiler in efficient use of time and coordination of shop time with the crew.
• Process sales receipts and credit card payments for COD customers,
• Invoice regular customers through Pump Magic.
• Assist managers in various ad hoc projects as requested.

Parts Clerk / Customer Service:

· Must be able to effectively communicate with customers and co-workers by providing accurate, meaningful, courteous, and timely responses to their questions or concerns.

· Greeting customers promptly and courteously.

· Answer telephone promptly and courteously. Do not leave customers on hold.

· Must have basic typing and writing skills.

· Must be able to add, subtract, multiply, and divide.

· Must be able to work independently.

· Must pursue personal development opportunities and commit to remaining current within the field of work.

· Properly identify needed equipment for sale and items, using parts catalogs, manufacturer’s website and/or consulting head mechanic.

· Keep customer addresses, phone numbers, etc. up to date in the computer and folders organized with equipment serial numbers, parts, and repairs records.

· Attempt sales of additional needed or related parts or accessories.

· Locate and obtain merchandise, if it is a stocked item.

· Fill customers’ wants for out-of-stock or non-stocked merchandise.

· Make certain that the technician or customer receives the proper part on time as promised – call customers for parts pick-up and deliver parts if necessary.

· Properly track lost sales.

· Look up current prices by party number.

· Complete required documents before disbursing parts.

· Perform inventory quarterly.

· Enter all necessary information in inventory control system records.

· Runs credit card authorizations.

· ***Tracking J&R Repairs***

Required Skills:

• Bilingual: Spanish and English
• Computer Proficiency: Ability to use and navigate computer-based dispatch systems and other software.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and drivers.
• Customer Service: A strong commitment to providing courteous and efficient service.

Job Type: Full-time

Pay: $22.62 - $27.24 per hour

Expected hours: 40 – 45 per week

Work Location: In person

Salary : $23 - $27