E-Commerce QC & Shipping Clerk

KEY RESPONSIBILITIES

• Swatch Processing & Shipping Products:

• Process all swatch shipments in Shopify and Shipstation. Ship out swatches to customers.
• Ensure that orders are being packed in accordance with e-commerce packaging guidelines put into place.
• Monitor inventory levels for swatch packing supplies and materials. Alert e-commerce team when running low so a re-order can be placed.
• Assist in Shipping dress orders during high promotion periods.  

• Receiving:

• Assist in Shipping and Unloading Trucks
• Validate and match units received against Packing Slip.
• Sort and place products in designated areas in the warehouse.

• Returns:

• Responsible for processing all customer returns, utilizing Return Magic in Shopify.
• Responsible for doing a quality assurance check on all incoming returns and communicating to e-commerce team should an item not arrive in adequate condition. Send photos to e-commerce team when needed.
• Ensure all returns are refreshed/steamed/re-packaged/re-bagged to comply with JYC quality standards. 
• Responsible for notifying e-commerce team when returns are QA’d and approved for return within the designated timeline.

• Inventory Communication:

• Communicate when needed between the warehouse and e-commerce team to notify them of bulk shipment arrivals, inventory transfer arrivals, etc. 
• Responsible for maintaining inventory counts and doing spot checks of physical inventory vs. access/red horse when needed. 

• Quality Assurance:

• Inspect all orders being received and shipped, checking for damages and missing items. 
• Inspect all bulk shipments to ensure dresses arriving from the factory are in accordance with JYC quality standards. Document QC issues and Alert E-commerce team if items are found to not be proper condition upon arrival.
• Assist in Minor repairs and stain removal.

• Other:

• Assist in completing physical inventory at the warehouse at least 2 times a year. 
• Demonstrates the ability to work independently and maintain company standards. 
• Helps to keep warehouse clean and organized.

KEY SKILLS REQUIRED AND EXPECTED:

• Prior experience in shipping or experience at a warehouse is necessary
• Has attention to detail 
• Timeliness
• Customer first mindset 
• Accuracy
• Must be capable of managing time effectively and multi-tasking as necessary.
• Ability to work holidays/weekends when needed.