What are the responsibilities and job description for the Customer Service Advisor position at Jenkins Insurance Group LLC?
Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!
Compensation:
Responsibilities:
Qualifications:
About Company
Compensation:
$32,000 - $52,000 yearly
Responsibilities:
- Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
- Follow-up on client interactions in a thorough manner to ensure customer satisfaction
- Demonstrate accuracy in processing client policy modifications based on the data given
- Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
- Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
Qualifications:
- Basic knowledge of insurance policy procedures and schedules is preferred
- Prior work in a customer-facing position or customer service role is required
- Must have high school diploma or GED equivalent
- Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
- Display strong communication skills, active listening skills, and personal skills
About Company
Jenkins Insurance Group LLC's company culture:
- We strive for excellence and work hard to provide an exceptional product and outstanding customer experience.
- We love learning new things and provide an environment where you can further your career and extend your skill set.
- We value an environment of respect, cooperation, honesty, and a positive, solution-oriented attitude.
The compensation schedule is negotiable based on structure and experience.
Benefits:
Vacation & Paid Time Off, 401K Plan, Maternity & Paternity LeaveSalary : $32,000 - $52,000