What are the responsibilities and job description for the Medical Front Desk Receptionist position at Jencare Senior Medical Center?
The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients into and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
**REQUIRED**
- High school diploma or equivalent education required
- A minimum of 2 years of work experience in a medical clinic or similar environment required
KNOWLEDGE, SKILLS AND ABILITIES:
- Exceptional customer service skills and passion for serving others
- Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
- Knowledge of ChenMed Medical products, services, standards, policies and procedures
- Skilled in operating phones, personal computers, software and other basic IT systems
- Ability to communicate with employees, patients and other individuals in a professional and courteous manner
- Detail-oriented to ensure accuracy of reports and data
- Outstanding verbal and written communication skills
- Demonstrated strong listening skills
- Positive and professional attitude
- Knowledge of ChenMed Medical products, services, standards, policies and procedures
- Proficient in Microsoft Office Suite products including Excel, Word and Outlook
- Ability and willingness to travel locally and regionally up to 10% of the time
- Spoken and written fluency in English
Job Type: Full-time
Pay: Up to $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Geriatrics
- Primary Care
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Medical terminology: 2 years (Required)
- Healthcare: 3 years (Required)
- Customer service: 4 years (Required)
Work Location: In person
Salary : $17