What are the responsibilities and job description for the Medical Front Desk Receptionist position at Unique Care, LLC?
Bilingual ( English and Spanish ) is a Must.
Minimum of 3 years of experience as a clerk in a medical office ( preferred Physical Therapy related )
Duties include but are not limited to:
- Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
- Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary
- Collects co-payments and outstanding balances
- Manages patient monies collected and closes batches at end of day
- Provides necessary release and HIPAA forms to patient for completion and signature
- Informs clinical staff or other appropriate parties of patient arrivals
- Generates fee tickets when patients arrive and assembles patient charts for next day visits
- Ensures patient referrals are obtained as required by managed care plans
- Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
- Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Office Manager
- Meets or exceeds quality and productivity standards as set by the Office Manager
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Participates in staff meetings as directed by the Office Manager
- Participates in marketing activities as directed by the Office Manager
- Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager
- Any other duties and/or special projects as assigned
Job Type: Full-time
Pay: $33,000.00 - $38,543.08 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Medical office: 3 years (Required)
Language:
- Spanish (Preferred)
Ability to Commute:
- Lawrenceville, GA 30043 (Required)
Work Location: In person
Salary : $33,000 - $38,543
