What are the responsibilities and job description for the System Liaison / Business Requirements Coordinator position at Jefferson Solutions Group?
Job Description
Jefferson is seeking a System Liaison / Business Requirements Coordinator to support The U.S. Department of Transportation (USDOT) Federal Transit Administration’s (FTA’s) Office of Administration (TAD) with management and technical assistance for its ticketing and service request platform and Customer Service Portal (CSP).
The System Liaison serves as the central coordination point between CSP users, ticket agents, the technical team, and FTA TAD leadership. This role supports system stewardship, configuration updates, issue resolution, and documentation of business requirements for system enhancements and potential future integration or migration efforts.
This role will be hybrid with the preponderance of the work being performed off-site and with some activities requiring on-site performance at FTA Headquarters, 1200 New Jersey Ave., SE, Washington, DC 20590.
This position is being posted in preparation for a proposal and is not yet funded. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
At Jefferson, we are not just building a team; we are cultivating a community of exceptional individuals driven by a shared passion for innovation and excellence. Joining the Jefferson team means stepping into an environment that values collaboration, encourages creative thinking, and celebrates individual strengths. Here, you’ll find a vibrant culture that fosters sharing and connectedness where careers are nurtured, exciting and meaningful work is encouraged, and continuous learning from the smartest people in the industry.
Our commitment to unlocking your potential goes beyond conventional career paths, offering a dynamic and supportive space where your ideas are not just heard but valued. Join us at Jefferson, where your career becomes a journey of continuous advancement, and your talents find the platform they deserve.
Responsibilities:
Serve as the primary liaison between program offices, ticket agents, and the technical team to support a reliable and efficient CSP environment.
Coordinate minor configuration updates, enhancement requests, and issue escalation with the technical team.
Monitor ticket queues to identify routing issues, bottlenecks, or delays and support resolution efforts.
Document CSP business requirements for system enhancements and track requirements from intake through deployment.
Support analysis and documentation related to potential migration, consolidation, or integration of the CSP with a department-wide ticketing system.
Assist with change management discussions and communication planning related to system updates.
Support development of system liaison summary reports and other task-area deliverables.
Required Qualifications:
Associate’s degree in a relevant field.
A minimum of 3 years’ experience in business consulting, process improvement, strategy, or a related field. Additional years of experience may be substituted for education.
Proven experience supporting similar projects.
Strong analytical, research, and technical writing capabilities.
Benefit Overview:
Health Benefits; Medical, Dental, Vision
Retirement Plan Match
Competitive Annual Leave Package
Education Reimbursement
Basic and Voluntary Life Insurance
Disability Insurance
Cafeteria Plan
Employee Assistance Program (EAP)
Domestic and Global Health Insurance
Floating Holidays
Wellness Program
Jefferson Solutions Group is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability status, or any other characteristic protected by federal, state or local laws.
Jefferson Solutions Group is committed to providing opportunity for all qualified individuals. As part of this commitment, JSG will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the Human Resources Department at (202) 626-8550 via email: HR@jeffersonsg.com
,
About Jefferson Solutions Group
Jefferson Solutions Group is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability status, or any other characteristic protected by federal, state or local laws.
Jefferson Solutions Group is committed to providing opportunity for all qualified individuals. As part of this commitment, Jefferson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the Human Resources Department at (202) 626-8550 via email: HR@jeffersonsg.com
Jefferson is seeking a System Liaison / Business Requirements Coordinator to support The U.S. Department of Transportation (USDOT) Federal Transit Administration’s (FTA’s) Office of Administration (TAD) with management and technical assistance for its ticketing and service request platform and Customer Service Portal (CSP).
The System Liaison serves as the central coordination point between CSP users, ticket agents, the technical team, and FTA TAD leadership. This role supports system stewardship, configuration updates, issue resolution, and documentation of business requirements for system enhancements and potential future integration or migration efforts.
This role will be hybrid with the preponderance of the work being performed off-site and with some activities requiring on-site performance at FTA Headquarters, 1200 New Jersey Ave., SE, Washington, DC 20590.
This position is being posted in preparation for a proposal and is not yet funded. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
At Jefferson, we are not just building a team; we are cultivating a community of exceptional individuals driven by a shared passion for innovation and excellence. Joining the Jefferson team means stepping into an environment that values collaboration, encourages creative thinking, and celebrates individual strengths. Here, you’ll find a vibrant culture that fosters sharing and connectedness where careers are nurtured, exciting and meaningful work is encouraged, and continuous learning from the smartest people in the industry.
Our commitment to unlocking your potential goes beyond conventional career paths, offering a dynamic and supportive space where your ideas are not just heard but valued. Join us at Jefferson, where your career becomes a journey of continuous advancement, and your talents find the platform they deserve.
Responsibilities:
Serve as the primary liaison between program offices, ticket agents, and the technical team to support a reliable and efficient CSP environment.
Coordinate minor configuration updates, enhancement requests, and issue escalation with the technical team.
Monitor ticket queues to identify routing issues, bottlenecks, or delays and support resolution efforts.
Document CSP business requirements for system enhancements and track requirements from intake through deployment.
Support analysis and documentation related to potential migration, consolidation, or integration of the CSP with a department-wide ticketing system.
Assist with change management discussions and communication planning related to system updates.
Support development of system liaison summary reports and other task-area deliverables.
Required Qualifications:
Associate’s degree in a relevant field.
A minimum of 3 years’ experience in business consulting, process improvement, strategy, or a related field. Additional years of experience may be substituted for education.
Proven experience supporting similar projects.
Strong analytical, research, and technical writing capabilities.
Benefit Overview:
Health Benefits; Medical, Dental, Vision
Retirement Plan Match
Competitive Annual Leave Package
Education Reimbursement
Basic and Voluntary Life Insurance
Disability Insurance
Cafeteria Plan
Employee Assistance Program (EAP)
Domestic and Global Health Insurance
Floating Holidays
Wellness Program
Jefferson Solutions Group is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability status, or any other characteristic protected by federal, state or local laws.
Jefferson Solutions Group is committed to providing opportunity for all qualified individuals. As part of this commitment, JSG will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the Human Resources Department at (202) 626-8550 via email: HR@jeffersonsg.com
,
About Jefferson Solutions Group
Jefferson Solutions Group is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability status, or any other characteristic protected by federal, state or local laws.
Jefferson Solutions Group is committed to providing opportunity for all qualified individuals. As part of this commitment, Jefferson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the Human Resources Department at (202) 626-8550 via email: HR@jeffersonsg.com