Demo

HIV Outreach Coordinator

Jefferson Health
Philadelphia, PA Full Time
POSTED ON 4/2/2026
AVAILABLE BEFORE 4/30/2026
Job Details

Job Summary

The Philadelphia TelePrEP Program (PTP) is a joint initiative between Jefferson Einstein Philadelphia and the Philadelphia Department of Public Health/Division of HIV Health (PDPH/DHH) to provide at-home and telehealth-based HIV prevention services. The TelePrEP Navigator will be the first and primary point of contact for telePrEP and telePEP patients and will provide comprehensive support for patients to engage in HIV prevention services.

Job Description

Essential Functions

  • Comprehensive PrEP and nPEP navigation services: a range of activities to ensure unfettered access to HIV prevention services.
  • Conduct HIV prevention and sexual health risk reduction education and counseling. Engage HIV negative patients in psychoeducation on HIV/AIDS disease acquisition and prevention services, including testing, behavioral and biomedical HIV prevention interventions.
  • Schedule/re-schedule telePrEP appointments.
  • Provide appointment reminders by patient preferred contact method.
  • Support TelePrEP provider and patient in ensuring a smooth and efficient telehealth appointment experience. Liaise between patient and clinical team to support self-testing, STI treatment, and medication refills.
  • Link patients to comprehensive primary care when needed.
  • Link patients to ancillary services: free condom access, mental/behavioral health supports, and other community services.
  • Enhance positive healthcare outcomes and community awareness about HIV/AIDS, impacting community health through education, linkage, referrals and direct service delivery.
  • Identify and evaluate models that transform sporadic users of health care into regular and continual users of healthcare; and identify effective methods to support and retain clients in care.
  • Respond to PTP referrals and patient messages within 8 business hours.
  • Track progress using CareWare, EMR, and MS excel as appropriate; use data to identify needs assessment.
  • Provide ongoing adherence and retention services and psychosocial support.
  • Assist patients in linkage and navigation of the healthcare system.
  • Assist patients with enrolling in insurance and co-pay assistance programs for which they are eligible.
  • Contribute to program reporting.
  • Comply with reporting requirements including Health Department and funding source.
  • Participate in discussions in staff meetings, case consultations, and group supervision.
  • Coordinate efforts to recruit and retain patients in HIV prevention services.
  • Promptly attend scheduled meetings, in-services and trainings.
  • Other projects related to HIV prevention as assigned.

Competencies (Knowledge, Skills, And Abilities Required)

Patient-and Family-Centered Practice

  • Knowledge of how to convey respect and collaborate with the patient and the designated care partner in care and care planning.

Cultural Awareness

  • Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.

Effective Communication

  • Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Uses the language of partnership with patients, engaging them in their health and health care. Appropriately and respectfully delegates to other team members.

Professionalism

  • Exhibits honesty, confidentiality, and integrity in all activities and communications.
  • Attentiveness to detail and effective time management
  • Maintains confidentiality and adheres to HIPAA
  • Demonstrates ethical behavior as defined in the ANA Conduct of Conduct for Nurses

Demonstrates willingness to precept nursing students

Patient Assessment and Care

  • Knowledge of nursing and medical terminology; ability to assess ailments and injuries of patients to triage appropriately

Patient and Designated Care Partner Education

  • Knowledge of child and adult education techniques and health literacy barriers
  • Ability to elicit learning priorities and needs and educate patients and their designated care partners on the patient's condition, the treatment and medications suggested and given, and the next steps in the patient's recovery.

Medication Administration and Prescription

  • Knowledge and application of pharmacology as it relates to primary care practice including medications used to treat patients and immunizations for preventive care.
  • Knowledge of pharmacology resources/references for professional and patient use.

Education

Minimum Education and Experience Requirements:

Bachelors degree required

AND

Experience

1 years relevant experience (i.e. healthcare navigation, HIV testing and counseling, provision of sexual health service)

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Albert Einstein Medical Center

Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here

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