Operations Compliance Coordinator

JOB SUMMARY: Under the direction of the Associate Director of Outreach and Operations, the Operations Compliance Coordinator is responsible for the supervision of the Team Supervisor including facility oversight, information systems, and policies and procedures. The Operations Compliance Coordinator must maintain a general knowledge of the Head Start Performance Standards, Missouri Childcare Licensing, and the JFCAC Employee Handbook.

SCOPE OF WORK:

Supervision:

1. Select, train, supervise and evaluate the Team Supervisor position. Collaborate with the Team Supervisor to correct deficiencies and improve performance and recommend disciplinary action when necessary.
2. Communicate areas of performance improvement to the Team Supervisor and promote training that reflects the individual Team Supervisor, and/or the team as a whole.
3. Review and approve Team Supervisor time sheet and mileage claim.
4. Schedule and complete ongoing Reflective Supervision meetings, in person with each Team Supervisor on site at their assigned locations, at a minimum of once per month.
5. Provide ongoing support to Team Supervisors, to support individualized professional development goals and growth.
6. Perform annual and/or orientation performance evaluations for employees that are directly supervised.
7. Provides skill development and mentoring to staff progressing in their position by performing on- the-job technical assistance and mentoring of specific skills.
8. Other than required attendance at a program/agency/community meetings or trainings, the Operations Compliance Coordinator must be on site at a location each day to build relationships with direct service staff & build capacity in Team Supervisor areas such as decision making, accountability of employees, conflict resolution, and /or other supervisory skills

Facilities Management:

1. Work with Team Supervisors and JFCAC facility maintenance to ensure that all facilities are effectively and efficiently managed, and meet all local, state, and federal requirements.
2. Coordination and monitoring of facility construction, renovations, and playground development with JFCAC Facility Maintenance.
3. In collaboration with the Associate Director of Program Services, integrate with the JFCAC IT Consultant to develop effective and efficient monitoring systems to ensure compliance with all local, state, and federal regulations specific to the following areas: Missouri Childcare Licensing, Fire, Sanitation, Safety, Emergency Planning, and Inventory Systems.
4. Work with Team Supervisors to develop, implement, and monitor safety and emergency plans for each site.
5. Collaborate with the Partnership Operations Coordinator to develop a system for reporting, approving, and monitoring site expenditures.
6. Collaborate with the Partnership Operations Coordinator to develop a system for monitoring accurate inventory at each site.

Communication/Operations:

1. Develop a system for establishing a regularly scheduled in person bi-weekly Team Supervisor Meeting with all Team Supervisors in a group setting.
2. Develop and implement a system for establishing a rotation with a Member of the Head Start Leadership Team at the bi-weekly Team Supervisor Meeting, to support professional development and system and service integration and communication.
3. Support Team Supervisors in maintaining and coordinating resolutions for any issues regarding staff and family concerns as they arise.
4. Build the capacity of the Team Supervisor in identifying any potential staff performance issues when concerns arise, following up to ensure performance issues or staff complaints are addressed.
5. Work closely with Team Supervisors and JFCAC Human Resources to explore and resolve any HR related incidents, disputes, or violation of policy.
6. Work closely with Team Supervisors to trouble shoot issues daily, through ensuring that Team Supervisors use the CAMP System by submitting Maintenance Work Orders, IT Tickets, RAFTs, and Media and Marketing Tickets.
7. Follow up with the Professional Development Coordinator to request follow-up on any individual IT Tickets.

Internal Service Planning and Monitoring:

1. Participate in the design of internal structures, systems, and policies to ensure alignment with program goals and objectives.
2. Assist with the coordination of the annual program self-assessment, CNA, PIR, and the follow-up reporting.
3. Participate in the integration of shared leadership activities and initiatives.
4. Assist with the development and maintenance of written policies and procedures to ensure compliance with state, and federal regulations and implemented as required.
5. Ensure all documents, trainings, and resources pertaining to facilities, operations, and communication systems are available to staff on the HUB.
6. Ensure that each location has a site-specific staff schedule that stays up to date on the HUB.
7. Maintain direct oversight of relevant data as assigned per the Program Data Calendar, as it pertains to Licensing, Safety, and Facilities.
8. Participate in staff meetings, Family Success Plans, coordinate RAFT support when requested, and provide training and technical assistance in the areas of facilities and operations when necessary.
9. Prepare and facilitate trainings for annual Pre-Service, In-Service, and professional development training days.

EDUCATION AND EXPERIENCE REQUIREMENTS:

1. Bachelor's Degree or higher in Early Childhood Education, Human Services, Social Work, Business Administration, Communication, or a closely related field.
2. Minimum 2 years work experience in early childhood required.
3. Experience working with low-income families, childcare, health, or education preferred.
4. Supervisory experience required.

OTHER REQUIRED CAPABILITIES AND QUALIFICATIONS:

1. Able to problem solve, handle crisis, and work with families and children of various cultures and low-income backgrounds.
2. Able to establish positive working relationships with families, agency staff, and community members.
3. Physically able to stand for extended periods of time, as well as stooping, squatting, running, and lift an estimated fifty pounds.
4. Must have an active driver's license and will be required to travel in or out of community with own transportation.
5. Advanced computer skills. (Word, Excel, Outlook)
6. This position is expected to work M-F 8 hours Monday-Thursday, and 4 hours on Fridays.