Customer Service Representative

Job Title: Customer Service Representative

Salary: $13.20/hourly

Location: Jefferson County Community Center

Reports To: Office Manager

Employment Status: Part-Time, up to 20 hours/week

FLSA Classification : Non-Exempt

Job Summary:

The part time, Customer Service Representative will provide excellent customer support by assisting guests via phone, email and in-person interactions. They will serve as the first point of contact for the department.

Supervisory Responsibilities:

• This position will not supervise any staff.

Duties / Responsibilities:

• Responsible for helping guests at the front desk and on the phone with registrations, facility rentals and other transactions.
• Responsible for aiding with administrative tasks as requested by the Office Manager; adapts to workload and accepts additional responsibilities as assigned by the Deputy Director.
• Assist with maintaining an inventory of office supplies and for securing such supplies when needed, and for scheduling maintenance and repair of computers, copier, and phone system.
• Assists with programs and special events; teen dances, holiday events, as needed.

• Stay up to date with company program offerings and services.
• Escalate complex issues to the appropriate personnel.
• Other duties as assigned.

Required Knowledge / Skills / Abilities:

• Skill in customer service-related written and verbal communication skills.
• Skill in communicating with supervisors.
• Ability to earn and maintain First Aid & CPR certification.
• Ability to process cash transactions and manually calculate basic math.
• Ability to problem solve and think on your feet.
• Ability to multi-task in a face paced environment.
• Ability to deal professionally with park and facility guests.
• Ability to work independently and with a team.
• Ability to be punctual and capable of working independently.
• Knowledge of recreation management software.
• Knowledge of Microsoft Office computer software.

Education, Experience and Qualifications:

• Applicants must have at least 6 months experience in a customer service-related environment.
• Preference may be given to those with CPR & First Aid certification.

Physical Requirements:

• There will be periods of time of sitting and/or standing.
• Some lifting, carrying, pushing, and / or pulling may be required. Must be able to lift up to 25lbs.
• Parks & Recreation is a smoke-free facility; therefor smoking and vaping on all company premises is prohibited.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.