What are the responsibilities and job description for the Customer Service Specialist position at Jefferson County, Mo Local Government?
To Apply:
Please complete the online application found at www.jeffcomo.org Resumes are accepted as supplemental information only and will not be used as a substitute for the application, you must complete the application in full.
JOB SUMMARY
Customer Service Specialist
Delivers exceptional, customer-focused service across the division while performing complex administrative and clerical functions in support of the Code Enforcement Division. Responsibilities include processing permits, citations, and inspection documentation; assisting residents and contractors with permits, licenses and compliance inquiries; and maintaining accurate case and regulatory records. Exercises independent judgment, maintains strict confidentiality, and applies thorough knowledge of departmental policies and enforcement procedures.
ESSENTIAL JOB FUNCTIONS
- Permit Processing: Review applications, verify documentation, and issue permits.
- Inspection Scheduling: Coordinate inspection schedules and communicate with inspectors.
- Customer Service: Assist citizens and contractors with inquiries regarding permits and inspections.
- Data Entry: Maintain accurate permit and inspection data in software systems.
- Training Support: Train and cross-train staff on procedures and systems.
- Reporting: Prepare routine reports on permits, fees, and compliance activities.
- Ability to manage multiple priorities and meet deadlines: Ability to interpret and explain permitting requirements
- Ability to establish and maintain cooperative working relationships: Skill in preparing correspondence and maintaining electronic files
- Knowledge of payment processing and cash handling procedures: Ability to work independently and exercise sound judgment
The individual in this role is expected to contribute to the team's efforts by completing other related tasks, as may be assigned.