Retail Pharmacy Technician

This position will be scheduled for approximately 25 hours per week; scheduled hours will vary.

The Nook Pharmacy

Position: Retail Pharmacy Tech

POSITION OVERVIEW:

The Pharmacy Technician supports the safe, efficient, and compliant delivery of pharmaceutical services in an outpatient community pharmacy setting. Under the direct supervision of a licensed Pharmacist, the Pharmacy Technician assists with medication preparation and dispensing, prescription processing, inventory management, customer service, and regulatory compliance. This role is critical to ensuring accurate medication distribution, high-quality patient service, and optimal pharmacy workflow.

QUALIFICATIONS:

High school diploma or equivalent required

Current Pharmacy Technician registration or licensure with Iowa Board of Pharmacy

National Pharmacy Technician Certification (CPhT) preferred or required within one year after hire

ACCOUNTABILITY:

Reports to Retail Pharmacy Manager

DIRECT REPORTS:

None

POSITION-SPECIFIC REQUIREMENTS:

Pharmacy Operations

• Receive, interpret, and process prescription orders under pharmacist supervision
• Enter prescription data accurately into the pharmacy system
• Prepare, label, and package medications for dispensing
• Assist patients at the pharmacy counter and drive-through, including prescription pickup and payment processing
• Answer phones and route questions or clinical concerns to the pharmacist appropriately
• Manage inventory, including ordering, stocking, rotating, and returning medications
• Assist with third-party billing, prior authorizations, and insurance troubleshooting as assigned
• Participate in quality assurance activities, including documentation and reporting of dispensing issues or near-misses
• Follow established procedures for handling-controlled substances
• Support pharmacy initiatives such as medication synchronization, immunization clinics, or adherence programs as applicable
• Perform additional duties as assigned to support pharmacy operations

Professional Expectations

• Maintain patient confidentiality and comply with HIPAA and hospital privacy and information security policies
• Maintain professionalism and patient trust in all interactions
• Demonstrate scheduling flexibility to support continuity of pharmacy services
• Perform other duties as necessary

WORK ENVIRONMENT:

• Works in a well-illuminated, climate-controlled environment
• May come in contact with hazardous chemical or treatment modalities
• Possibility exists of exposure to communicable diseases
• Involvement in inpatient care may result in unavoidable work-related illness or injury
• Work environment is comfortable, with minimal exposure to physical hazards
• Moderate to loud noise environment when machines/equipment in use
• Involvement in checking in/moving of supplies may result in unavoidable work-related injury
• Must be constantly alert for patient/family emergency situations

PHYSICAL DEMAND CHARACTERISTICS OF WORK:

ESSENTIAL FUNCTIONS:

• Correctable near and/or far vision
• Comprehensible speech
• Ability to perceive spoken voice clearly
• Ability to differentiate colors precisely
• Strong grip on both hands
• Tasting, smelling
• Balance & coordination

SUMMARY:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to perform by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully the employee will possess the abilities or aptitudes to perform each duty proficiently.