What are the responsibilities and job description for the Customer Service Representative position at Jefferson City Medical Group (JCMG)?
RESPONSIBILITIES
Job Specific Competencies:
Job Specific Competencies:
- Proactively greet and assist JCMG patients and guests, ensuring a friendly and courteous environment.
- Register new patients to JCMG by collecting and verifying accurate demographic information.
- Address patient correspondence and account inquiries efficiently through in-person, telephone, electronic communication, and collaboration with patients and contracted companies.
- Provides assistance to customers ensuring customer satisfaction. When help is needed from another employee, manager, etc. makes attempt to contact appropriate party while patient is here. The goal is to resolve all inquiries in one interaction.
- Resolve patient balances with payment in full or payment arrangements according to JCMG policy Payment Plan.
- Addresses all balances due with the patient, including bad debt.
- Assists all clinics with patient billing inquiries.
- Handle patient calls promptly and efficiently. Ensure voicemail is checked and calls returned the same day if possible.
- Make clear and concise notes on patient accounts with every interaction.
- Sort incoming and outgoing mail accurately and efficiently.
- Works with scans and distributes daily correspondence to the appropriate receivers, etc.
- Stay current with insurance company publications; demonstrate knowledge of policies, procedures, and coding guidelines relevant to insurance networks.
- Process aging reports per Central Business Office guidelines and maintain updated reports accordingly.
- Work other tasks as assigned; example Collectly Inbox.
JCMG Core Competencies:
- Strives for continuous quality improvement.
- Participates in educational experiences designed to maintain and/or improve professional competence.
- Maintains high work ethic standards.
- Provides quality customer service to staff, patients and visitors at all times.
MINIMUM QUALIFICATIONS
Education:
- High school diploma or GED
- Associate degree preferred
Experience:
- Minimum two years of medical office practices to include working knowledge of ICD-9 and CPT coding
- Background in medical insurance billing preferred
Certification/License:
- N/A
Knowledge/Skills/Abilities:
- Knowledge of medical billing/collection practices; basic medical coding; insurance agency operating procedures and practices.
- Skill with computer applications.
- Must possess strong interpersonal skills and have the ability to communicate effectively with patients, co-workers and management.
- Must be able to work effectively as a team member.
WORK ENVIRONMENT
Works in heated and air-conditioned area consistent with a normal office environment.
BENEFITS
- Health insurance amp; employer paid short- and long-term disability
- Generous PTO policy, beginning at 148-hours annually
- 56 hours paid Holiday Leave
- Employer Retirement Plan (401K) with employer match
- Tuition reimbursement and other professional advancements, including a Medical Assistant training program