Wire Specialist III

JOB FUNCTION: 

This position is responsible for overseeing and processing all incoming and outgoing wires for Jefferson Bank, which includes domestic and foreign wires, loan funding, private banking, drawdowns, trust security movements, and treasury management online initiated wires.  This position is responsible for combating fraud by monitoring the status of wires with our online OFAC (Office of Foreign Assets Control) queue, releasing wires according to established OFAC guidelines, reviewing real time fraud alerts, reviewing and releasing Verafin alerts, guaranteeing appropriate approvals are obtained on wire forms, and remaining current of regulatory changes, system enhancements, and departmental policies.  

DUTIES & RESPONSIBILITIES:

• Process and receive both U.S. and foreign currency wire transfers and administrative messages using the bank’s core system, wire platform, and our correspondent bank systems
• Ensure appropriate wire documentation is complete and accurate and proper authorizations are received for all wires according to established wire procedures, policies, and controls
• Review all fraud alerts to include OFAC, Verafin, and online banking real time fraud alerts with expectation to notify management of potential suspicious activity.
• Answerable to any incoming and outgoing wire fraud 
• Accept and process all wire requests received, utilize call recording devices, and perform callback verifications
• Monitor all queues on wire platform such as repair, exception, and OFAC
• Assist the Accounting Department with monitoring the bank’s daily Federal Reserve Cash Balance, staying after hours on ½ day holidays, and arrange for reduction of wire transfers at end of day to meet time restraints 
• Perform end of day balancing with Federal Reserve, wire platform, and foreign exchange correspondent bank
• Research and resolve wire validation errors, wire rejects, audit exceptions, audit requests, compliance requests, accounting reconciliation questions, customer wire inquires, and wire subpoena requests
• Support the Loan Administration Department’s centralized loan funding process by following authorized approval limits outlined in the wire policy, completing drawdowns, and initiating callbacks as necessary
• Support Private Banking and front-line employees with wire entry in the web based wire platform and verify accuracy and completeness of wires submitted 
• Maintain wire logs, Funds Transfer Agreements, monthly management reports, and wire system applications, which include wire templates, account tables, notification instructions, etc.
• Work with Bank’s eSign module for customer Funds Transfer Agreements and with the Bank’s online banking system for direct handling of wire messages
• Demonstrate a high level of integrity with understanding the Bank’s wire policy and procedures and being the last line of defense to prevent wire fraud
• Accountable for the Bank’s wire policy approval requirements and directly responsible for centralized wire limits
• Hold autonomous authority for wires up to centralized limits with little tolerance for inaccuracies
• Handle all bank phoned-in and emailed wire requests in a centralized environment 
• Provide internal and external customer support for wire assistance and callbacks 
• Supply wire confirmations to title company customers, internal customers that provide a request and as part of the centralized loan funding process
• Assist customers, Officers, Management and other bank employees with inquiries and product support in a courteous, professional manner 
• Remain current of Bank’s treasury management online wire module for treasury management customer wire support
• Create and/or revise department procedures and policies as needed
• Track bank personnel errors with forms, non-adherence to cutoff times, non-compliance of policies, etc. and report to management
• Assist management with business continuity and disaster recovery testing, implementation of system upgrades and enhancements, and conducting one-on-one training with new employees or as a group presentation
• Make recommendations for position cross training opportunities and enhancements for department efficiencies
• Responsible for ensuring that management is aware of all issues that may arise within positions area of responsibility 
• Comply with all related bank and department policies, audit standards, the bank’s Customer Identification Program (CIP), OFAC guidelines, regulatory mandates (i.e., Dodd-Frank Act, Regulation E., etc.), and all required bank training and/or courses
• Accountable for accurate initiation, verification, and releasing of wire payments to and from the wire system platform and Correspondent Banks.
• Responsible for monitoring our reserve account balance to ensure compliance with Federal Reserve requirements. The Wire Specialist works closely with Bank Officers and our Accounting, eBanking, Trust, Private Banking and Loan Administration Departments.
• Assists management with the protection, retention and destruction of all records in accordance with the Bank’s record retention procedures
• Act as backup for ACH Specialist for daily ACH file transmittal process
• Keep abreast of industry changes, scams, fraud trends, and evolving security risks
• Remain active with attending webinars, meetings, and conferences
• Prepare and create management reports, upon request
• Perform other duties as assigned and special projects as needed

MINIMUM QUALIFICATIONS:

Work Experience

• 3 years in wire transfer operations or 4 years in bank operations
• Working knowledge of the Dodd-Frank Act, Regulation E, U.S. Patriot Act: OFAC, Uniform Commercial Code 4A, FinCEN (Financial Crimes Enforcement Network), and Federal Reserve Board: Regulation J – Compliance Guide 

Preferred Experience (Optional)

• Working knowledge of FedLine and Wire Transfer Systems
• Previous or current fraud operations expertise

Driving Position

• N/A

Education

• High School Diploma or equivalent
• College Degree preferred 

Equipment/Machines/Software

• Excellent computer literacy in all Microsoft Programs (Outlook, Excel, Word, PowerPoint) 
• Proficiency in Adobe Reader and various internet browsers
• Experience with the Internet, search engines, browsers, and general PC connectivity
• Experience with smart device(s), dual monitors, voice recording devices, copier, fax, scanner, phone system, printers, calculators, telephone headsets and other electronic devices

Competency Requirements

• Ability to multi-task while maintaining a high level of accuracy
• Skill to work in a dynamic, high monetary risk operations division governed by stringent deadlines and regulatory requirements
• Complete tasks proficiently and in a timely manner
• Ability to work independently, take initiative, and make effective decisions, while under pressure in a fast-paced office environment
• Excellent interpersonal skills 
• Professional verbal and written communication skills, on the phone and in person
• Strong organizational skills and detail oriented 
• Practice proper etiquette when communicating verbally or via email

Physical Requirements

• Must be able to reach, bend and lift files up to 30 lbs
• Must be able to drive to BCP location with/without prior notice
• Must be able to work from home with/without prior notice
• Must be able to sit for most of the day in front of a computer
• Must be able to write, speak and hear to communicate with customers
• Must be able to read from a computer screen and other paper reports 
• Must be able to type on keyboard and use a 10-Key calculator
• Must be able to be mobile in an office environment
• May require occasional travel or driving

This job description does not imply an employment contract, nor is it intended to include every duty and responsibility that employee is responsible.  Duties and tasks may be assigned by management team based on department and business needs.

Jefferson Bank is an EEO employer and an Affirmative Action Employer, M/F/Disability/Protected Veteran Status.

Click The Link Below To Be Redirected To The Equal Employment Opportunity Commission’s Website To View The “Know Your Rights” Poster

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf