Service Advisor

Jeff Wyler Acura of Dayton | Dayton, Ohio

About Jeff Wyler Acura of Dayton

At Jeff Wyler Acura of Dayton, we believe exceptional customer service is the foundation of a successful dealership. We are committed to delivering an outstanding ownership experience by providing quality service, building lasting customer relationships, and maintaining the highest standards of professionalism.

We are looking for a motivated, customer-focused Service Advisor to join our growing service team.

Position Overview

The Service Advisor serves as the primary point of contact between our customers and the service department. This individual is responsible for creating an exceptional customer experience while accurately identifying customer needs, recommending necessary maintenance and repairs, and ensuring clear communication throughout the service process.

The ideal candidate is personable, organized, sales-driven, and passionate about delivering outstanding customer service.

Key Responsibilities

• Welcome customers and provide a professional, friendly, and personalized service experience.
• Listen to customer concerns, document vehicle issues, and accurately write repair orders.
• Recommend maintenance services and repairs based on manufacturer recommendations, vehicle condition, and customer needs.
• Present repair estimates, explain recommended services, and obtain customer authorization.
• Maintain consistent communication with customers regarding repair progress, additional recommendations, and completion times.
• Work closely with technicians and service management to ensure efficient workflow and timely vehicle delivery.
• Proactively follow up with customers to ensure satisfaction and build long-term relationships.
• Meet or exceed individual and department goals for customer satisfaction, sales, and productivity.
• Maintain accurate records and ensure all repair orders are completed properly.
• Deliver a seamless experience from vehicle check-in through vehicle delivery.

What We Offer

• Competitive compensation with performance-based earning potential.
• Comprehensive benefits package.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holiday benefits.
• Employee vehicle purchase and service discounts.
• Opportunities for professional development and career advancement.
• A supportive, team-oriented work environment.
• The opportunity to represent a respected Acura dealership and automotive group.

What Success Looks Like

A successful Service Advisor understands that every customer interaction is an opportunity to build trust and loyalty. They take ownership of the customer experience, communicate effectively, make thoughtful service recommendations, and consistently contribute to the success of the service department.

Join Our Team!

If you are a motivated professional who enjoys working with people, has a passion for the automotive industry, and wants to build a rewarding career, we want to hear from you!

Apply today and become part of the Jeff Wyler Acura of Dayton team!

Qualifications

• Previous automotive service advisor experience preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to build rapport and establish customer trust.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Comfortable recommending and selling automotive maintenance and repair services.
• Basic understanding of automotive systems and maintenance recommendations.
• Computer proficiency and the ability to learn dealership management systems.
• A positive attitude, strong work ethic, and willingness to be part of a team.