Buying Center Manager- Louisville Nissan

Become part of the Jeff Wyler Nissan of Louisville Team! We are seeking an outgoing, motivated, and results-driven individual to join our Buying Center. This position is focused exclusively on Kelley Blue Book Instant Cash Offer (ICO) leads, connecting with vehicle owners and setting appointments for our team to purchase their vehicle or explore a potential trade-in opportunity.

The ideal candidate is an excellent communicator who can build rapport quickly, maintain consistent follow-up, and turn online vehicle appraisal inquiries into dealership appointments.

Responsibilities Include:

• Respond to Kelley Blue Book Instant Cash Offer leads by phone, text, and email in a timely and professional manner.
• Engage customers who have expressed interest in selling or trading their vehicle through the KBB Instant Cash Offer program.
• Set appointments for customers to bring their vehicles to the dealership for inspection, appraisal, purchase, or trade evaluation.
• Confirm, reschedule, and follow up on Buying Center appointments to maximize appointment show rates.
• Maintain consistent follow-up with customers who have not yet scheduled or completed an appointment.
• Clearly explain the Instant Cash Offer process and what customers should expect when bringing their vehicle to the dealership.
• Identify potential trade opportunities when customers may be interested in replacing their current vehicle.
• Build rapport and trust with vehicle owners while creating a simple, convenient, and professional selling experience.
• Accurately document customer communication, vehicle information, appointment activity, and follow-up in dealership systems.
• Work closely with dealership management, used vehicle teams, sales teams, and other departments to ensure a smooth transition from lead to appointment and vehicle acquisition.
• Maintain the dealership's reputation through professional, knowledgeable, and transparent communication.
• Follow structured and consistent processes for lead response, follow-up, appointment setting, confirmation, and customer retention.
• Track performance and work toward established goals for contact rate, appointments set, appointments shown, vehicles purchased, and trade opportunities generated.

Qualifications:

• Automotive, BDC, internet sales, customer service, or appointment-setting experience preferred but not required.
• Positive attitude and outgoing, energetic personality.
• Highly self-motivated and comfortable working toward performance goals.
• Strong phone, text, and written communication skills.
• Ability to build rapport and influence customers without creating a high-pressure experience.
• Excellent computer and typing abilities.
• Strong organizational and follow-up habits.
• Ability to multitask and manage a high volume of leads.
• Creative, analytical, and able to think critically.
• Excellent attention to detail.
• Ability to work effectively with dealership managers and team members across multiple departments.
• Comfortable working in a fast-paced, performance-driven environment.

What We're Looking For

We are looking for someone who understands that speed, consistency, and follow-up are critical. Every Kelley Blue Book Instant Cash Offer represents an opportunity to acquire a vehicle for our inventory, generate a trade opportunity, and create a new relationship with a customer.

If you are competitive, organized, great with people, and motivated by results, we want to meet you.

Come join the Jeff Wyler Automotive Team and help us grow our vehicle acquisition efforts while providing customers with an easy and convenient way to sell or trade their vehicles.