IT Field Technician

Overview
Join our dynamic team as an IT Field Technician and become a vital part of delivering exceptional technical support and infrastructure management across diverse client environments. In this energetic role, you will troubleshoot hardware and software issues, install and maintain network systems, and provide hands-on support to ensure seamless IT operations. Your expertise will help empower users, optimize systems, and uphold the highest standards of service excellence. This paid position offers a fantastic opportunity to grow your technical skills while making a tangible impact in various organizational settings.

Duties

• Provide on-site technical support for hardware, software, and network issues across multiple locations.
• Troubleshoot software problems including operating systems like Windows, macOS, and Linux, ensuring quick resolution to minimize downtime.
• Manage computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals.
• Configure and support computer networking equipment including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), firewalls, DNS (Domain Name System), TCP/IP protocols, and network security measures like Meraki devices.
• Assist with the deployment and management of enterprise tools such as SCCM (System Center Configuration Manager), Active Directory, GPO (Group Policy Objects), BMC Remedy, ServiceNow, Jira, and Microsoft Windows Server environments.
• Support IT infrastructure maintenance by monitoring network performance, performing routine updates, and documenting configurations using tools like Help Desk ticketing systems.
• Communicate effectively with clients and team members to diagnose issues accurately and provide clear guidance on resolutions.

Requirements

• Proven experience in technical support roles with a strong understanding of computer hardware, software troubleshooting, and network administration.
• Familiarity with operating systems including Windows (Windows 10/11/Server), macOS, and Linux distributions.
• Knowledge of computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPN configuration, firewall security (including Meraki solutions), and TCP troubleshooting techniques.
• Hands-on experience with enterprise management tools like SCCM, Active Directory, GPOs, BMC Remedy or ServiceNow ticketing systems.
• Ability to perform desktop support tasks efficiently while maintaining excellent customer service skills.
• Strong analysis skills to identify root causes of technical issues quickly and accurately.
• Excellent communication skills to explain complex technical concepts clearly to non-technical users.
• Valid driver’s license with the ability to travel between client sites as needed. Join us as an IT Field Technician where your technical expertise fuels operational success! We’re committed to fostering a supportive environment that values your growth while providing opportunities to work on diverse projects involving operating systems like Windows and Linux, network setup including LAN/WAN configurations, mobile device management, and cybersecurity measures such as firewalls and VPNs. Your proactive approach will help ensure our clients’ IT infrastructure remains robust and reliable—making a real difference every day!

Pay: $27.59 - $33.23 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Professional development assistance
• Referral program

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Language:

• English (Preferred)

Ability to Commute:

• Boston, MA (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road

Salary : $28 - $33