What are the responsibilities and job description for the Automotive Shop Manager position at JDM Auto Pros?
Job Overview
We are seeking a dynamic and experienced Automotive Shop Manager to lead our automotive service team with energy and enthusiasm. In this pivotal role, you will oversee daily shop operations, ensure exceptional customer service, and drive business growth through effective management of technicians and service processes. Your mechanical expertise, combined with strong leadership skills, will help create a high-performing environment focused on quality repairs, customer satisfaction, and operational excellence. This is an exciting opportunity for a motivated professional passionate about automotive repair and management to make a significant impact in a fast-paced setting.
Duties
- Lead and supervise the automotive service team, including mechanics and technicians, ensuring efficient workflow and high-quality repairs.
- Oversee all aspects of shop operations, including estimating, service writing, and parts ordering to maximize productivity and profitability.
- Manage customer interactions by providing transparent communication, explaining repair needs, and upselling additional services such as oil changes, tire services, brake repairs, suspension work, transmissions, and collision repairs.
- Utilize estimating software and computer-aided vehicle damage estimating tools to prepare accurate repair estimates and facilitate smooth approval processes.
- Monitor shop performance metrics; implement strategies to improve efficiency, reduce turnaround times, and enhance customer satisfaction.
- Handle cash transactions accurately while maintaining detailed records of services performed and parts used.
- Foster a positive team environment through coaching, training on new technologies or procedures, and promoting professional development.
Qualifications
- Proven experience in automotive repair with strong mechanic skills; familiarity with auto diagnostics, transmission work, oil changes, brake repair, suspension systems, tire service, shocks & struts is essential.
- Prior dealership or auto service management experience is highly preferred.
- Proficiency with estimating software and computer-aided vehicle damage estimating tools is required for accurate quoting.
- Demonstrated ability in upselling services while maintaining integrity and customer trust.
- Excellent client communication skills; able to explain technical issues clearly to customers of all backgrounds.
- Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.
- Valid driver’s license with a clean driving record; driving experience is necessary for operational needs.
- Knowledge of oil change procedures, brake systems, suspension components, tire services including shocks & struts is desirable.
- Experience in service writing and sales techniques that promote customer loyalty and business growth.
Join us as an Automotive Shop Manager where your leadership fuels our success! Bring your mechanical expertise combined with your passion for delivering outstanding customer experiences—your energy will inspire our team to excel every day!
Pay: $60,000.00 - $72,000.00 per year
Work Location: In person
Salary : $60,000 - $72,000