What are the responsibilities and job description for the Entry Level Customer Service Representative position at JD Communications Firm?
Our company has partnered with the nation’s leading provider of internet and wireless services, Verizon, so we can help them build their brand and connect more individuals to the products they need. Our goal is for our Entry Level Customer Service Representative team to ensure our community has consistent and reliable connectivity for work, leisure, and everything in between. Our Entry Level Customer Service Representative are the cornerstone of our initiative and produce unmatched results for our consumers and clients alike. This position is ideal for people who strive to be dedicated sales leaders for a powerhouse team. As an Entry Level Customer Service Representative, you will work directly with consumers, assisting them throughout the sales cycle while building genuine connections!
Daily Responsibilities of the Entry Level Customer Service Representative:
- Act as the first point of contact for new and existing customers for all questions, comments, and concerns regarding their services
- Stay up-to-date on any sales promotions or discounts being offered by our client with the Entry Level Customer Service Representative and upsell services when appropriate
- Participate in team meetings, training, and strategy sessions to sharpen your sales skills
- Utilize sales negotiation tactics to upsell products and services, always prioritizing customer needs
- Follow compliance guidelines as outlined by our clients and the Entry Level Customer Service Representative team and represent the brand in a professional manner at all times
- Help track and analyze with the Entry Level Customer Service Representative team customer interactions and sales performance
- Confidently answer any customer questions and overturn sales objections when necessary
Desired Skills and Qualifications of the Entry Level Customer Service Representative:
- Prior experience in sales, customer service, retail, or a related field is preferred but not required
- Commitment to teamwork through relationship-building, dependability, trust, and collaboration
- Professional demeanor and the ability to foster positive relationships with customers and team members
- You have ambition and drive: you have large goals and an even larger dedication to reach them
- You love to learn: you challenge yourself and constantly ask questions to learn and develop your skills
- High school diploma or equivalent is required
Job Type: Full-time
Pay: $55,071.39 - $65,322.53 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunities for advancement
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $55,071 - $65,323