Warehouse Operations Intern

Job Description

Position: Warehouse Operations Internship (JD Young program)

Contract Type: Intern Fixed-term trainee Contract (6 months), Full-Time (40 hour/ week)

Location: Fontana, CA

Hourly Pay Range: $20-25/hr

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What began as a bold idea in China has grown into a global business serving more than 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings JD.com’s trusted products to customers worldwide. You’ll join teams that work across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, giving you the chance to learn from (and contribute to) global projects from day one

Learn more about who we are and what we do: https://corporate.jd.com/

About The Team

You’ll be joining our JD Young Internship Pathway, designed to give early-career talent hands-on experience , supporting the building and improvement of our Job Families for Job Profiles Logistics Warehouse and Supply Chain Management Team. We value curiosity, collaboration, and the confidence to take ownership in a fast-moving environment, helping you build real skills and make real impact from day one.

About the Role

The Warehouse Operations Intern supports daily warehouse operations and works closely with Team Leaders and Operations Managers to ensure productivity, quality, safety, and service level goals are met. This role is designed for interns who want hands-on leadership exposure in a fast-paced 3PL warehouse environment.

This is a developmental role that prepares interns for future positions such as Team Leader, Supervisor, or Operations Analyst.

Alongside mentorship and learning experiences your day to day role will cover responsibilities such as:

Operations Support

• Assist with daily inbound, outbound, picking, packing, and shipping operations
• Monitor workflow and help balance labor across work areas
• Track productivity, accuracy, and SLA performance
• Escalate operational issues (labor gaps, system issues, delays) to Team Leaders or Managers

Safety & Compliance

• Promote a safe work environment and ensure SOPs are followed
• Report safety concerns, near misses, and incidents promptly
• Support warehouse audits and compliance checks

Process & Continuous Improvement

• Identify process inefficiencies and suggest improvements
• Assist with basic data tracking (volume, productivity, error rates)
• Participate in process improvement projects and pilot initiatives
• Help communicate daily goals, priorities, and process changes to associates
• Assist with onboarding and training of new warehouse associates
• Act as a point of contact for associates when Team Leaders are unavailable

Team Leadership (Intern Level)

Support Team Leaders in coaching associates on standard work and safety practices

About You

We're looking for the brightest of minds to join our Supply Chain Team, here's who we're looking for:

• Native Chinese speakers preferred.
• graduating in 2025 and 2026; currently pursuing or recently completed a degree in Supply Chain, Logistics, Operations, Business, or related field Strong analytical skills and proficient in Excel.
• Clear logical thinking, strong sense of responsibility, and excellent communication and teamwork skills.
• Strong interest in supply chain and e-commerce industries, with a willingness to grow in a fast-paced and challenging environment.

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. At JD.com, you’ll be part of a team where your perspective matters and your contributions drive real progress. You’ll work on meaningful, high-impact projects, learn from talented colleagues across our global network, and grow in an environment that champions curiosity, collaboration, and continuous learning.

• Hands-on exposure to end-to-end supply chain operations;
• Practical experience in real business scenarios with rapid skill development in operations and data analysis;
• Guidance and mentorship from experienced professionals;
• Opportunity for full-time conversion or long-term employment based on performance.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.